DDX at your service

Assistance, support and consulting

Services DDX

We can assist you with every need, from installation to after-sales, providing all the support you may need. Each step is taken care of in every detail, from the preliminary analysis to the after-sales service, which we can guarantee over time with dedicated service contracts. Furthermore, thanks to the skills and experience gained over the years, we are also able to solve the requests for special, tailor-made projects aimed at solving complex problems.

Services DDX

We can assist you with every need, from installation to after-sales, providing all the support you may need. Each step is taken care of in every detail, from the preliminary analysis to the after-sales service, which we can guarantee over time with dedicated service contracts. Furthermore, thanks to the skills and experience gained over the years, we are also able to solve the requests for special, tailor-made projects aimed at solving complex problems.

Installation and testing DDX

The service involves the direct intervention of a DDX technician who proceeds autonomously to install the application software at the customer's premises. This creates a direct interaction between technician and customer, thanks to which it will be possible to solve any problems that may arise during setup. During the testing phase we test the software solutions chosen by the end customer on the machine. In this phase we realize elements previously designed and we show all the functions of the software to make the Client immediately operational.
installazione

Installation and testing DDX

The service involves the direct intervention of a DDX technician who proceeds autonomously to install the application software at the customer's premises. This creates a direct interaction between technician and customer, thanks to which it will be possible to solve any problems that may arise during setup. During the testing phase we test the software solutions chosen by the end customer on the machine. In this phase we realize elements previously designed and we show all the functions of the software to make the Client immediately operational.
installazione
formazione

Training

Our staff offers multilingual training, both in-presence and remote, on all DDX software. Training is offered at an early stage, after the purchase of a license, and throughout the year, thanks to online webinars and on-site training courses. However, we are always available to offer on-demand training, both live and remote, to support all our customers in solving problems and achieving their goals.

Training DDX

Our staff offers multilingual training, both in-presence and remote, on all DDX software. Training is offered at an early stage, after the purchase of a license, and throughout the year, thanks to online webinars and on-site training courses. However, we are always available to offer on-demand training, both live and remote, to support all our customers in solving problems and achieving their goals.
formazione

Service and Maintenance Agreement

The annual service and maintenance subscription is an investment that guarantees qualified training and work continuity. In detail:
  • the software warranty is extended for the entire duration of the subscription.
  • you can use the telephone assistance service via email and remotely.
  • guaranteed access to the customer area of the DDX website where you can download the latest version of the software free of charge at any time.
  • Guaranteed access to video guides to learn how best to use the software.
  • you can use the software configuration backup service.
  • guaranteed access to all the live webinars organised during the year and to the webinar archive in the reserved area of the DDX website;

The service and maintenance subscription lasts 12 months, is renewable, and allows you to work with products that are always up to date and with the support of a team of specialized technicians.
contratto_assistenza

Service and Maintenance Agreement

The annual service and maintenance subscription is an investment that guarantees qualified training and work continuity. In detail:
  • the software warranty is extended for the entire duration of the subscription.
  • you can use the telephone assistance service via email and remotely.
  • guaranteed access to the customer area of the DDX website where you can download the latest version of the software free of charge at any time.
  • Guaranteed access to video guides to learn how best to use the software.
  • you can use the software configuration backup service.
  • guaranteed access to all the live webinars organised during the year and to the webinar archive in the reserved area of the DDX website;

The service and maintenance subscription lasts 12 months, is renewable, and allows you to work with products that are always up to date and with the support of a team of specialized technicians.
contratto_assistenza
consulenza_dedicata

Dedicated advice

Thanks to the skills acquired and the experience gained in twenty years of work in the sector, DDX offers its support for the analysis of special projects and the study of customised solutions on the specific needs of the client. Our staff of Engineers, Mathematicians and Developers allows us to count on heterogeneous but focused resources to study and satisfy even the most complex needs.

Dedicated advice

Thanks to the skills acquired and the experience gained in twenty years of work in the sector, DDX offers its support for the analysis of special projects and the study of customised solutions on the specific needs of the client. Our staff of Engineers, Mathematicians and Developers allows us to count on heterogeneous but focused resources to study and satisfy even the most complex needs.
consulenza_dedicata

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