Archivi FAQs | Page 2 sur 5 | DDX Software Solutions

Q: Où puis-je trouver les anciennes versions du logiciel ?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_vimeo autoplay="false" mute="false" hide_on_mobile="small-visibility,medium-visibility,large-visibility" structured_data="off" id="https://vimeo.com/1015687469/2a3c240a71" /][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: J’ai besoin de demander une formation sur le logiciel

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text]Écrivez un email à customercare@ddxgroup.com ou envoyez une demande via le site https://www.ddxgroup.com/ en utilisant le formulaire ' Contactez-nous '.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: J’ai besoin de contacter le service commercial

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text]Envoyez un email à customercare@ddxgroup.com ou appelez le numéro +39 035 621093 . Nous sommes disponibles de 8h30 à 12h30 et de 13h30 à 17h30, selon l'heure et le calendrier italiens.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Je dois contacter l’administration

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text]Envoyez un email à info@ddxgroup.com ou appelez le numéro +39 035 621093 . Nous sommes disponibles de 8h30 à 12h30 et de 13h30 à 17h30, selon l'heure et le calendrier italiens.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Je dois contacter le service d’assistance (email)

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text]Veuillez envoyer un email à service@ddxgroup.com en fournissant les détails de votre demande, le projet sur lequel vous travaillez, ainsi que la configuration de la machine. Vous pouvez également envoyer vos retours directement depuis le logiciel via la procédure correspondante. Alternativement, vous pouvez appeler le numéro +39 035 620283 et entrer l'extension souhaitée. Nous sommes disponibles de 8h30 à 12h30 et de 13h30 à 17h30, selon l'heure et le calendrier italiens.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Combien de temps puis-je utiliser la version d’essai ?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text] La version d’essai sera active pendant 30 jours à compter de son installation, après 30 jours le logiciel ne démarrera plus. [/fusion_text][fusion_video video="https://www.ddxgroup.com/wp-content/uploads/2024/09/faq___1.7___area_download-1080p.mp4" autoplay="yes" mute="yes" loop="yes" track_tags="W10=" hide_on_mobile="small-visibility,medium-visibility,large-visibility" box_shadow="no" box_shadow_blur="0" box_shadow_spread="0" /][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: J’ai téléchargé le logiciel mais il ne fonctionne pas

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] L'activation de la version d'essai nécessite une connexion Internet permettant la communication entre notre logiciel et notre site web. Pour toute autre problématique, veuillez consulter les FAQ concernant l'installation des versions standard des logiciels [/fusion_text][fusion_video video="https://www.ddxgroup.com/wp-content/uploads/2024/09/faq___1.7___area_download-1080p.mp4" autoplay="yes" mute="yes" loop="yes" track_tags="W10=" hide_on_mobile="small-visibility,medium-visibility,large-visibility" box_shadow="no" box_shadow_blur="0" box_shadow_spread="0" /][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: De quelles informations ai-je besoin pour le test ?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text] Pour télécharger la version d’essai , il vous suffit de remplir le formulaire correspondant, selon l’exemple suivant : [/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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