Archivi FAQs | Page 2 sur 6 | DDX Software Solutions

Q: Mon antivirus bloque le logiciel

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text]Il n'y a pas eu de cas enregistrés où nos logiciels ont été bloqués par Windows Defender (le logiciel de sécurité par défaut préinstallé dans les systèmes Microsoft), mais cela a pu se produire avec d'autres (Kaspersky, Avast, etc.). Cependant, chaque logiciel a une procédure spécifique et souvent les paramètres ne sont accessibles que par les administrateurs système. Par conséquent, toute modification doit être convenue avec le responsable informatique du client[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Ma licence est expirée. Que dois-je faire ?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text]Envoyez un mail à customercare@ddxgroup.com avec les détails de votre demande et le n. de licence. Nous vous recontacterons dès que possible. [/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Où puis-je lire le numéro de licence?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text]Vous pouvez lire sur l’étiquette avec le logo DDX sur la clé elle-même. Si il n’y a pas d’étiquette ou si elle est illisible, insérez la clé USB dans un PC et ouvrez le logiciel DDX. Au premier démarrage, le logiciel indiquera le numéro de clé pour lequel les codes de licence doivent être saisis.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Où trouver les versions anciennes des logiciels DDX et comment les télécharger

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_vimeo autoplay="false" mute="false" hide_on_mobile="small-visibility,medium-visibility,large-visibility" structured_data="off" id="https://vimeo.com/1015687469/2a3c240a71" /][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: J’ai besoin de demander une formation sur le logiciel

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text]Écrivez un email à customercare@ddxgroup.com ou envoyez une demande via le site https://www.ddxgroup.com/ en utilisant le formulaire ' Contactez-nous '.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: J’ai besoin de contacter le service commercial

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text]Envoyez un email à customercare@ddxgroup.com ou appelez le numéro +39 035 621093 . Nous sommes disponibles de 8h30 à 12h30 et de 13h30 à 17h30, selon l'heure et le calendrier italiens.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Je dois contacter l’administration

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text]Envoyez un email à info@ddxgroup.com ou appelez le numéro +39 035 621093 . Nous sommes disponibles de 8h30 à 12h30 et de 13h30 à 17h30, selon l'heure et le calendrier italiens.[/fusion_text][fusion_text animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="copy-url-button"] [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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