I need to contact the support service (email)

Write an email to service@ddxgroup.com with details of your request, the project you are working on, and machine configuration.
You can also send feedback directly from the software via the feedback process.
Alternatively, you can call +39 035 620283 by selecting the desired extension number. We are available from 8.30 to 12.30 and from 13.30 to 17.30, Italian time and calendar.