If you have not received the registration email, try the following:

• Check that the email address you registered with is correct. If the warning “Email already in use” came out during registration, it means that the address entered already exists in our databases. In this case, proceed with the password recovery;
• If you have several email accounts, make sure that you are logged into the one you used during the registration process.
• Check your  spam folder to see if the email has been sent there.
• Check your email service’s opt-out settings: check that “xauth@ddxgroup.com” emails are not rejected;
• Sometimes it can take a while to receive the email, up to 24 hours.

If nothing above has been helpful, please contact our Customer Support  by creating a ticket service@ddxgroup.com.