If you have not received the registration email, try the following:
- Check that the email address you registered with is correct. If the warning “Email already in use” came out during registration, it means that the address entered already exists in our databases. In this case, proceed with the password recovery;
- if you have multiple email accounts, make sure you are logged in from the one you used during registration;
- check your spam box, the verification email may have ended up there;
- Check your email service’s opt-out settings: check that “xauth@ddxgroup.com” emails are not rejected;
- Sometimes it can take a while to receive the email, up to 24 hours.
If none of these items help you, please contact our Customer Service team by creating a ticket at service@ddxgroup.com.
