Not sure if your account registration in the DDX Customer Area was successful? Want to find out how to verify whether your registration process has gone through correctly?
This article will give you all the tips you need to understand if your registration has been completed correctly and how to act in case your confirmation e-mail. In this guide, we'll walk you through the steps to confirm your registration and what to do if you didn't receive the confirmation email.
How Can I Tell If I'm Already Registered?
Think you may have registered for the DDX Customer Area but want to be completely sure? Here's a simple trick: try resetting your password. It's a quick way to verify your registration without creating a new account.
Follow these steps.
- Go to the login screen by clicking the hamburger menu on our brand-new website Homepage. Select "Your Area" to access the page you're interested in.
- Click "Forgot your password?".
- Enter your e-mail address. If your email is already in our system, you'll receive a message with a link to create a new password and access your account.
On the other hand, if the system doesn't recognize your email, you'll be informed that there's no account associated with it. In that case, you'll need to go through the account registration process again.
Do you have any doubts and want to sort them out?
Didn't Receive the Registration Email?
If you've completed your account registration but haven't received a confirmation email yet, don't worry. There are a few simple checks you can do to verify your registration status.
First, Check Your Email Address
Make sure the email address you entered during account registration was correct.
If you see the message "Email already in use" during the process, that means your address is in our system, and you just need to reset your password.
Often, missing emails are due to simple inbox errors — especially if you manage multiple email accounts.
Common Reasons You Didn't Receive a Registration Email
Still no confirmation email of your account registration? Here are a few common reasons.
Sometimes, the verification email may have landed in your Spam or Junk folders. Be sure to check those. Moreover, make sure the sender address xauth@ddxgroup.com isn't being blocked or filtered by your email provider.
Confirmation emails can take up to 24 hours to arrive.
If you've checked all of the above and still haven't received anything, feel free to contact our Customer Service Team by emailing service@ddxgroup.com or submitting a support ticket.
Still have questions? Check out our FAQ section!
