{"id":50396,"date":"2025-07-21T14:00:44","date_gmt":"2025-07-21T12:00:44","guid":{"rendered":"https:\/\/www.ddxgroup.com\/?p=50396"},"modified":"2025-08-06T14:32:55","modified_gmt":"2025-08-06T12:32:55","slug":"comment-verifier-votre-inscription-dans-lespace-client-ddx","status":"publish","type":"post","link":"https:\/\/www.ddxgroup.com\/fr\/2025\/07\/21\/comment-verifier-votre-inscription-dans-lespace-client-ddx\/","title":{"rendered":"Comment v\u00e9rifier votre inscription dans l\u2019Espace Client DDX"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Vous ne savez pas <strong>si votre inscription \u00e0 l\u2019Espace Client DDX a bien \u00e9t\u00e9 finalis\u00e9e <\/strong>? Vous vous demandez comment s\u2019inscrire correctement et vous assurer que votre compte a bien \u00e9t\u00e9 cr\u00e9\u00e9 ?<br>Dans cet article, nous vous expliquons en d\u00e9tail <strong>comment v\u00e9rifier si votre compte existe d\u00e9j\u00e0<\/strong>, et comment faire si vous n\u2019avez pas re\u00e7u l\u2019e-mail de confirmation. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;line-height:var(--awb-typography2-line-height);\"><h2>Comment savoir si vous \u00eates d\u00e9j\u00e0 inscrit ?<\/h2><\/h1><\/div><div class=\"fusion-text fusion-text-2\"><p>Vous pensez avoir d\u00e9j\u00e0 <a href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-se-si-ya-estoy-registrado\/\"><strong>cr\u00e9\u00e9 un compte pour acceder l\u2019Espace Client DDX<\/strong><\/a>, mais vous voulez en avoir la certitude ? Voici une astuce simple : <strong>essayez de r\u00e9initialiser votre mot de passe<\/strong>. <\/p>\n<p>Suivez ces \u00e9tapes.<\/p>\n<ul>\n<li>Acc\u00e9dez \u00e0 l\u2019\u00e9cran de connexion en cliquant sur le menu (en haut \u00e0 droite) de la <strong>page d\u2019accueil <\/strong>de notre <a href=\"https:\/\/www.ddxgroup.com\/fr\/\"><strong>nouveau site<\/strong><\/a>. S\u00e9lectionnez \u00ab <strong>Espace Client<\/strong> \u00bb. <\/li>\n<li>Cliquez sur \u00ab <strong>Mot de passe oubli\u00e9 ?<\/strong> \u00bb.<\/li>\n<li>Entrez votre adresse e-mail.<strong> Si votre e-mail est d\u00e9j\u00e0 enregistr\u00e9 dans notre syst\u00e8me<\/strong>, vous recevrez un lien pour cr\u00e9er un nouveau mot de passe et acc\u00e9der \u00e0 votre compte. <\/li>\n<\/ul>\n<p>Au contraire, <strong>si votre adresse n\u2019est pas reconnue<\/strong>, cela signifie qu\u2019aucun compte n\u2019est associ\u00e9 \u00e0 cet e-mail. Dans ce cas, vous devrez <strong>effectuer une nouvelle inscription \u00e0 l\u2019Espace Client <\/strong>en suivant la proc\u00e9dure guid\u00e9e.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: center;\"><strong>Vous avez des doutes ?<\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Consultez notre FAQ <\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;line-height:var(--awb-typography2-line-height);\">Vous n\u2019avez pas re\u00e7u le mail d\u2019inscription ?<\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p>Vous avez termin\u00e9 le<strong> processus d\u2019enregistrement<\/strong>, mais vous n\u2019avez pas encore re\u00e7u l\u2019e-mail de confirmation ? Pas d\u2019inqui\u00e9tude. Voici quelques v\u00e9rifications simples \u00e0 effectuer pour <strong>confirmer que votre inscription a bien \u00e9t\u00e9 prise en compte<\/strong>. <\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e6%b2%a1%e6%9c%89%e6%94%b6%e5%88%b0%e6%b3%a8%e5%86%8c%e7%94%b5%e5%ad%90%e9%82%ae%e4%bb%b6%e3%80%82%e6%88%91%e8%af%a5%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Pour en savoir plus <\/span><\/a><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography3-font-size);\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);margin:0;letter-spacing:var(--awb-typography3-letter-spacing);text-transform:var(--awb-typography3-text-transform);font-size:1em;line-height:var(--awb-typography3-line-height);\">V\u00e9rifiez d\u2019abord votre adresse e-mail<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>Assurez-vous que l\u2019adresse saisie lors de votre inscription est correcte.<\/p>\n<p>Si vous voyez le message \u00ab <strong>Adresse d\u00e9j\u00e0 utilis\u00e9e<\/strong> \u00bb, cela signifie que vous \u00eates d\u00e9j\u00e0 inscrit et qu\u2019il vous suffit de <strong>r\u00e9initialiser votre mot de passe<\/strong>. <\/p>\n<p>Souvent, les e-mails manquants sont dus \u00e0 de <strong>simples erreurs de bo\u00eete de r\u00e9ception<\/strong> \u2014 surtout si vous g\u00e9rez plusieurs comptes de messagerie.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography3-font-size);\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);margin:0;letter-spacing:var(--awb-typography3-letter-spacing);text-transform:var(--awb-typography3-text-transform);font-size:1em;line-height:var(--awb-typography3-line-height);\">Raisons fr\u00e9quentes pour lesquelles vous n&rsquo;avez pas re\u00e7u l&rsquo;e-mail d&rsquo;inscription<\/h3><\/div><div class=\"fusion-text fusion-text-6\"><p>Vous n\u2019avez toujours pas re\u00e7u l\u2019e-mail de confirmation de votre inscription ? Voici quelques raisons courantes. <\/p>\n<p>Parfois, le mail d\u2019inscription se retrouve dans les dossiers \u00ab\u00a0<strong>Spam<\/strong>\u00a0\u00bb ou \u00ab\u00a0<strong>Courrier ind\u00e9sirable<\/strong>\u00ab\u00a0. Pensez \u00e0 v\u00e9rifier ces dossiers. Assurez-vous aussi que l\u2019adresse e-mail de l\u2019exp\u00e9diteur <a href=\"mailto:xauth@ddxgroup.com\">xauth@ddxgroup.com<\/a> n\u2019est pas <strong>bloqu\u00e9e <\/strong>par votre<strong> fournisseur de messagerie<\/strong>.  <\/p>\n<p>Les e-mails de confirmation peuvent prendre <strong>jusqu\u2019\u00e0 24 heures<\/strong> avant d\u2019arriver.<br>Si vous avez effectu\u00e9 toutes ces v\u00e9rifications et que vous n\u2019avez toujours rien re\u00e7u, n\u2019h\u00e9sitez pas \u00e0 contacter notre <strong>Service Client<\/strong> par e-mail \u00e0 <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a> ou en soumettant un ticket via notre <strong>formulaire d\u2019assistance<\/strong>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\"><p style=\"text-align: center;\"><strong>Des questions ? Consultez notre FAQ !<\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Commencez \u00e0 explorer<\/span><\/a><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":50383,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[990],"tags":[],"class_list":["post-50396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-espace-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment v\u00e9rifier son compte | DDX Software Solutions<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment v\u00e9rifier que votre compte existe d\u00e9j\u00e0 dans l\u2019Espace Client DDX. 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