{"id":44462,"date":"2025-07-14T14:00:08","date_gmt":"2025-07-14T12:00:08","guid":{"rendered":"https:\/\/www.ddxgroup.com\/?p=44462"},"modified":"2025-08-06T14:30:56","modified_gmt":"2025-08-06T12:30:56","slug":"comment-effectuer-votre-premiere-connexion-a-lespace-client-ddx","status":"publish","type":"post","link":"https:\/\/www.ddxgroup.com\/fr\/2025\/07\/14\/comment-effectuer-votre-premiere-connexion-a-lespace-client-ddx\/","title":{"rendered":"Comment effectuer votre premi\u00e8re connexion \u00e0 l\u2019Espace Client DDX"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Vous \u00eates un nouvel utilisateur et vous ne savez pas <strong>comment acc\u00e9der<\/strong> \u00e0 votre <strong>Espace Client DDX<\/strong> ?<\/p>\n<p>Dans cet article, vous trouverez toutes les \u00e9tapes n\u00e9cessaires pour vous <strong>connecter rapidement<\/strong> et facilement \u00e0 votre compte. Et si vous avez oubli\u00e9 votre identifiant ou votre mot de passe, nous vous expliquerons <strong>comment r\u00e9cup\u00e9rer vos identifiants<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2>Premi\u00e8re connexion : les \u00e9tapes \u00e0 suivre<\/h2><\/h1><\/div><div class=\"fusion-text fusion-text-2\"><p>Si vous d\u00e9butez avec DDX et que vous cherchez comment<strong> effectuer votre premi\u00e8re connexion<\/strong>, pas d\u2019inqui\u00e9tude : nous vous <strong>guidons pas \u00e0 pas<\/strong>. <\/p>\n<ul>\n<li>Rendez-vous sur notre site (<a href=\"http:\/\/www.ddxgroup.com\">www.ddxgroup.com\/fr\/<\/a>) et cliquez sur le menu hamburger en haut \u00e0 droite de l\u2019\u00e9cran, \u00e0 c\u00f4t\u00e9 du bouton \u00ab <strong>Get Solution<\/strong> \u00bb.<\/li>\n<li>S\u00e9lectionnez le bouton \u00ab <strong>Espace Client<\/strong> \u00bb situ\u00e9 dans ce <strong>menu<\/strong>.<\/li>\n<li>Saisissez vos identifiants de connexion \u2013 il s\u2019agit de <strong>votre adresse e-mail (ou nom d\u2019utilisateur) et de votre mot de passe<\/strong>.<\/li>\n<li>Cliquez sur le bouton \u00ab <strong>Login <\/strong>\u00bb.<\/li>\n<li>Sur l\u2019\u00e9cran suivant, il vous sera demand\u00e9 de <strong>saisir \u00e0 nouveau<\/strong> votre <strong>adresse e-mail<\/strong>.<\/li>\n<li>Apr\u00e8s avoir cliqu\u00e9 sur \u00ab<strong> Confirmer<\/strong> \u00bb, vous allez recevoir un<strong> lien par e-mail<\/strong>. Ouvrez-le pour entrer votre <strong>nom d\u2019utilisateur<\/strong> et cr\u00e9er un nouveau <strong>mot de passe<\/strong>. <\/li>\n<li>Avec le bouton \u00ab <strong>Activer mon compte<\/strong> \u00bb vous pouvez finaliser la configuration.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: center;\"><strong>Vous avez encore des doutes sur votre premi\u00e8re connexion ?<\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e8%bf%99%e6%98%af%e6%88%91%e7%ac%ac%e4%b8%80%e6%ac%a1%e7%99%bb%e5%bd%95%ef%bc%8c%e6%88%91%e8%af%a5%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">En savoir plus ici<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2>Vous avez r\u00e9ussi votre premi\u00e8re connexion \u00e0 l\u2019Espace Client DDX<\/h2><\/h1><\/div><div class=\"fusion-text fusion-text-4\"><p>Une fois toutes ces \u00e9tapes compl\u00e9t\u00e9es, retournez \u00e0 l\u2019<strong>\u00e9cran de connexion de l\u2019Espace Client DDX<\/strong>. Connectez-vous avec les identifiants de connexion que vous venez de cr\u00e9er. <\/p>\n<p>Une <strong>fen\u00eatre contextuelle<\/strong> s\u2019ouvrira, vous invitant \u00e0 fournir certaines <strong>informations personnelles<\/strong> (adresse e-mail, num\u00e9ro de t\u00e9l\u00e9phone, adresse postale) pour finaliser votre inscription.<\/p>\n<p>Vous acc\u00e9dez ensuite \u00e0 votre espace client DDX : un <strong>tableau de bord personnalis\u00e9<\/strong> pour consulter vos contrats, g\u00e9rer vos services actifs et contacter le support.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: center;\"><strong>Des questions ? Consultez notre FAQ !<\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Commencez \u00e0 explorer<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2>Identifiants oubli\u00e9s ? Voici comment les r\u00e9cup\u00e9rer <\/h2><\/h1><\/div><div class=\"fusion-text fusion-text-6\"><p>Si c\u2019est l\u2019une de vos premi\u00e8res connexions, il est tout \u00e0 fait normal d\u2019avoir <strong>oubli\u00e9 vos informations de connexion<\/strong>. Que vous ayez oubli\u00e9 votre <strong>nom d\u2019utilisateur<\/strong> ou votre <strong>mot de passe<\/strong>, voici comment les retrouver en quelques clics.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h3>J\u2019ai oubli\u00e9 mon nom d\u2019utilisateur<\/h3><\/h1><\/div><div class=\"fusion-text fusion-text-7\"><p>Vous vous \u00eates connect\u00e9 une premi\u00e8re fois, mais vous ne parvenez plus \u00e0 acc\u00e9der \u00e0 votre compte ? Si <strong>vous avez oubli\u00e9 votre nom d\u2019utilisateur<\/strong>, voici la marche \u00e0 suivre pour les r\u00e9cup\u00e9rer: <\/p>\n<ul>\n<li>Sur l\u2019\u00e9cran de connexion, au-dessus du champ \u00ab <strong>E-mail ou nom d\u2019utilisateur<\/strong> \u00bb, cliquez sur \u00ab R\u00e9cup\u00e9rer mon e-mail \u00bb.<\/li>\n<li>Une <strong>fen\u00eatre <\/strong>s\u2019ouvrira et vous demandera vos i<strong>dentifiants de connexion initiaux<\/strong>, que vous avez re\u00e7us lors de l\u2019enregistrement.<\/li>\n<li><strong>Vous pourrez corriger votre adresse e-mail<\/strong> si elle a \u00e9t\u00e9 mal saisie lors de la premi\u00e8re connexion.<\/li>\n<\/ul>\n<p>Cliquez sur \u00ab <strong>Confirmer<\/strong> \u00bb pour enregistrer les modifications. <strong>Vous serez redirig\u00e9 vers la page de connexion, avec votre e-mail mis \u00e0 jour<\/strong>. Vous pouvez maintenant vous reconnecter.<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\"><p style=\"text-align: center;\"><strong>Encore des doutes ? <\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%a6%82%e6%9e%9c%e6%88%91%e5%bf%98%e8%ae%b0%e4%ba%86%e7%94%a8%e6%88%b7%e5%90%8d%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Regardez notre vid\u00e9o tutorielle<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h3>J\u2019ai oubli\u00e9 mon mot de passe<\/h3><\/h1><\/div><div class=\"fusion-text fusion-text-9\"><p>Si vous <a href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/que-dois-je-faire-si-jai-oublie-mon-mot-de-passe\/\"><strong>ne vous souvenez plus de votre mot de passe<\/strong><\/a>, suivez ces \u00e9tapes pour r\u00e9initialiser votre mot de passe et acc\u00e9der \u00e0 nouveau \u00e0 votre espace :<\/p>\n<ul>\n<li>Allez sur la page de connexion, cliquez sur \u00ab <strong>Mot de passe oubli\u00e9<\/strong> \u00bb.<\/li>\n<li>Une <strong>fen\u00eatre <\/strong>s\u2019ouvrira et vous demandera l\u2019<strong>adresse e-mail associ\u00e9e<\/strong> \u00e0 votre compte.<\/li>\n<li>Cliquez sur le bouton \u00ab <strong>R\u00e9cup\u00e9rer <\/strong>\u00bb. Vous recevrez <strong>un e-mail avec un lien<\/strong> pour r\u00e9initialiser votre mot de passe.<\/li>\n<li>Une fois votre <strong>nouveau mot de passe<\/strong> d\u00e9fini, <strong>retournez sur la page de connexion<\/strong> et acc\u00e9dez \u00e0 votre compte normalement.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-10\"><p style=\"text-align: center;\"><strong>Des questions ? Consultez notre FAQ !<\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-4 fusion-button-default-span fusion-button-default-type default-size-button\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Commencez \u00e0 explorer<\/span><\/a><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":44410,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[990],"tags":[],"class_list":["post-44462","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-espace-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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