{"id":20265,"date":"2024-07-24T08:39:15","date_gmt":"2024-07-24T06:39:15","guid":{"rendered":"https:\/\/www.ddxgroup.com\/faq\/"},"modified":"2026-01-20T13:42:09","modified_gmt":"2026-01-20T12:42:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ddxgroup.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-margin-top:40px;--awb-margin-bottom:50px;--awb-margin-bottom-medium:80px;--awb-margin-bottom-small:60px;--awb-flex-wrap:wrap;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Espace client<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20054 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">C\u2019est mon premier acc\u00e8s: qu\u2019est-ce que je dois faire?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20054\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20054\" href=\"#collapse-1-20054\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">C\u2019est mon premier acc\u00e8s: qu\u2019est-ce que je dois faire?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20054\" aria-labelledby=\"faq_1-20054\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015614959\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 1\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-1 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/este-es-mi-primer-inicio-de-sesion-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20050 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Que se passe-t-il si j\u2019oublie mon nom d\u2019utilisateur ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:55+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20050\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20050\" href=\"#collapse-1-20050\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que se passe-t-il si j\u2019oublie mon nom d\u2019utilisateur ?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20050\" aria-labelledby=\"faq_1-20050\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015623024\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 2\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-2 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/co-mam-zrobic-jesli-nie-pamietam-swojej-nazwy-uzytkownika\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20045 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Que se passe-t-il si j\u2019oublie mon mot de passe ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20045\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20045\" href=\"#collapse-1-20045\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que se passe-t-il si j\u2019oublie mon mot de passe ?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20045\" aria-labelledby=\"faq_1-20045\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015630383\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 3\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-3 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-hago-si-olvide-mi-contrasena\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20040 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment savoir si vous \u00eates d\u00e9j\u00e0 inscrit ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:55+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20040\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20040\" href=\"#collapse-1-20040\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment savoir si vous \u00eates d\u00e9j\u00e0 inscrit ?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20040\" aria-labelledby=\"faq_1-20040\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p>Veuillez essayer de faire un reset de votre mot de passe.<br>Si vous recevez un email, cela signifie que vous \u00eates d\u00e9j\u00e0 inscrit\/e et que vous pouvez continuer \u00e0 faire le reset. Si le mail n\u2019est pas pr\u00e9sent dans les syst\u00e8mes DDX, le syst\u00e8me vous pr\u00e9viendra et vous pourrez proc\u00e9der \u00e0 l\u2019inscription.<br>Si vous n\u2019\u00eates pas inscrit, veuillez proc\u00e9der \u00e0 l\u2019inscription.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-savoir-si-je-suis-deja-inscrit\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20053 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Je n\u2019ai pas re\u00e7u le mail d\u2019inscription. Que dois-je faire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:49+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20053\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20053\" href=\"#collapse-1-20053\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je n\u2019ai pas re\u00e7u le mail d\u2019inscription. Que dois-je faire ?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20053\" aria-labelledby=\"faq_1-20053\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>Si vous n\u2019avez pas re\u00e7u l\u2019e-mail d\u2019inscription, essayez ce qui suit :<\/p>\n<ul>\n<li>V\u00e9rifiez que l\u2019adresse e-mail avec laquelle vous vous \u00eates inscrit est correcte. Si l\u2019avertissement \u00ab &nbsp;Email d\u00e9j\u00e0 utilis\u00e9&nbsp; \u00bb est sorti lors de l\u2019inscription, cela signifie que l\u2019adresse saisie existe d\u00e9j\u00e0 dans nos bases de donn\u00e9es. Dans ce cas, proc\u00e9dez \u00e0 la r\u00e9cup\u00e9ration du mot de passe ;  <\/li>\n<li>Si vous avez plusieurs comptes de messagerie, assurez-vous d\u2019\u00eatre connect\u00e9 \u00e0 partir de celui que vous avez utilis\u00e9 lors de votre inscription ;<\/li>\n<li>V\u00e9rifiez que le mail ne soit pas arriv\u00e9 dans votre dossier &nbsp;<strong>spam<\/strong>.<\/li>\n<li>V\u00e9rifiez les param\u00e8tres de d\u00e9sactivation de votre service de messagerie : v\u00e9rifiez que <a href=\"mailto:xauth@ddxgroup.com\">les<\/a> e-mails \u00ab xauth@ddxgroup.com \u00bb ne sont pas rejet\u00e9s ;<\/li>\n<li>Parfois, la r\u00e9ception de l\u2019e-mail peut prendre un certain temps, jusqu\u2019\u00e0 24 heures.<\/li>\n<\/ul>\n<p>Si aucune de ces options n\u2019a \u00e9t\u00e9 r\u00e9pondu \u00e0 votre&nbsp;<strong>attente<\/strong>&nbsp;, veuillez envoyer un mail \u00e0&nbsp;<a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/je-nai-pas-recu-le-mail-dinscription-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20034 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment t\u00e9l\u00e9charger le logiciel ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:35+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20034\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20034\" href=\"#collapse-1-20034\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment t\u00e9l\u00e9charger le logiciel ?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20034\" aria-labelledby=\"faq_1-20034\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015661046\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 4\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-8 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-pobrac-oprogramowanie\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20030 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment t\u00e9l\u00e9charger le licence du logiciel (.dlic)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:02:43+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20030\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20030\" href=\"#collapse-1-20030\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment t\u00e9l\u00e9charger le licence du logiciel (.dlic)?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20030\" aria-labelledby=\"faq_1-20030\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015674237\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 5\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-9 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-puis-je-telecharger-la-licence-du-logiciel-dlic\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20037 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je voir les tutoriels et webinaires ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:34+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20037\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20037\" href=\"#collapse-1-20037\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je voir les tutoriels et webinaires ?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20037\" aria-labelledby=\"faq_1-20037\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015681968\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 6\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-10 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-ver-tutoriales-o-seminarios-web\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27761 customer-area-fr \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 trouver les versions anciennes des logiciels DDX et comment les t\u00e9l\u00e9charger<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:12+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27761\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27761\" href=\"#collapse-1-27761\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 trouver les versions anciennes des logiciels DDX et comment les t\u00e9l\u00e9charger<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27761\" aria-labelledby=\"faq_1-27761\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015687469\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 7\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-11 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-las-versiones-anteriores-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Cl\u00e9s  <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-2 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-2 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-2.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27940 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Quel type de cl\u00e9 ai-je ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:46:26+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27940\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27940\" href=\"#collapse-2-27940\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quel type de cl\u00e9 ai-je ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27940\" aria-labelledby=\"faq_2-27940\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-eutron\" title=\"ddx-faq-eutron\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron.jpg\" class=\"img-responsive wp-image-45735\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-hasp-locale\" title=\"ddx-faq-hasp-locale\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale.jpg\" class=\"img-responsive wp-image-45728\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-hasp-net\" title=\"ddx-faq-hasp-net\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net.jpg\" class=\"img-responsive wp-image-45721\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-12 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/quel-type-de-cle-ai-je\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20089 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 sont les codes des cl\u00e9s ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:38+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20089\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20089\" href=\"#collapse-2-20089\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 sont les codes des cl\u00e9s ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20089\" aria-labelledby=\"faq_2-20089\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><p>Les codes cl\u00e9s sont disponibles dans l\u2019Espace clients du site DDX.<br>Pour les t\u00e9l\u00e9charger, suivez la proc\u00e9dure indiqu\u00e9e dans les FAQ pr\u00e9c\u00e9dentes.<\/p>\n<\/div><div class=\"fusion-text fusion-text-14 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%af%86%e9%92%a5%e4%bb%a3%e7%a0%81%e5%9c%a8%e5%93%aa%e9%87%8c%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27985 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Ma licence est expir\u00e9e. Que dois-je faire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:09:47+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27985\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27985\" href=\"#collapse-2-27985\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Ma licence est expir\u00e9e. Que dois-je faire ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27985\" aria-labelledby=\"faq_2-27985\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-12 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\"><p>Envoyez un mail \u00e0 <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> avec les d\u00e9tails de votre demande et le n. de licence. Nous vous recontacterons d\u00e8s que possible. <\/p>\n<\/div><div class=\"fusion-text fusion-text-16 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/ma-licence-est-expiree-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28004 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Ma licence n\u2019est pas valide. Que dois-je faire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:07:28+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-28004\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-28004\" href=\"#collapse-2-28004\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Ma licence n\u2019est pas valide. Que dois-je faire ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-28004\" aria-labelledby=\"faq_2-28004\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-13 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-17\"><p>Veuillez envoyer un mail \u00e0 l&rsquo;adresse suivante : <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> avec les d\u00e9tails de votre demande ainsi que le num\u00e9ro de licence. Nous vous contacterons dans les plus brefs d\u00e9lais.<\/p>\n<\/div><div class=\"fusion-text fusion-text-18 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/ma-licence-nest-pas-valide-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20093 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">J&rsquo;ai perdu la cl\u00e9. Que dois-je faire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:38+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20093\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20093\" href=\"#collapse-2-20093\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J&rsquo;ai perdu la cl\u00e9. Que dois-je faire ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20093\" aria-labelledby=\"faq_2-20093\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-14 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\"><div>Pour obtenir une cl\u00e9 de remplacement, il est n\u00e9cessaire de fournir une <strong>d\u00e9claration <\/strong><strong>de perte<\/strong> aupr\u00e8s des autorit\u00e9s comp\u00e9tentes.<br>Merci d&rsquo;envoyer un e-mail \u00e0 : <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> en indiquant le num\u00e9ro de la cl\u00e9 DDX perdue (LIEN FAQ NUM\u00c9RO DE LICENCE) et en joignant une copie de la d\u00e9claration de perte.<br>DDX vous enverra un devis pour le remplacement de la cl\u00e9 perdue.<\/div>\n<div><strong>DDX <\/strong>vous enverra un devis pour le remplacement de la cl\u00e9 perdue.<\/div>\n<\/div><div class=\"fusion-text fusion-text-20 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/perdi-la-llave-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20059 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je v\u00e9rifier si ma cl\u00e9 est cass\u00e9e ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:01+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20059\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20059\" href=\"#collapse-2-20059\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je v\u00e9rifier si ma cl\u00e9 est cass\u00e9e ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20059\" aria-labelledby=\"faq_2-20059\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-15 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\"><div>Pour v\u00e9rifier le bon fonctionnement des touches, nous vous sugg\u00e9rons deux alternatives :<\/div>\n<ul>\n<li>Essayez d\u2019ins\u00e9rer la cl\u00e9 dans un autre port USB, si le logiciel <strong>DDX <\/strong>s\u2019ouvre, la cl\u00e9 n\u2019est pas cass\u00e9e ;<\/li>\n<li>essayez d\u2019ins\u00e9rer la cl\u00e9 dans un autre PC o\u00f9 le logiciel <strong>DDX<\/strong> est install\u00e9, si le logiciel DDX s\u2019ouvre, la cl\u00e9 n\u2019est pas cass\u00e9e.<\/li>\n<\/ul>\n<div>Si ces tentatives \u00e9chouent, contactez <strong>DDX <\/strong>au <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/div>\n<div><\/div>\n<\/div><div class=\"fusion-text fusion-text-22 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%a6%82%e4%bd%95%e6%a3%80%e6%9f%a5%e6%88%91%e7%9a%84%e5%af%86%e9%92%a5%ef%bc%88%e6%88%96%e5%8a%a0%e5%af%86%e7%8b%97%ef%bc%89%e6%98%af%e5%90%a6%e6%8d%9f%e5%9d%8f%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20063 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">La cl\u00e9 est cass\u00e9e. Que dois-je faire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20063\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20063\" href=\"#collapse-2-20063\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">La cl\u00e9 est cass\u00e9e. Que dois-je faire ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20063\" aria-labelledby=\"faq_2-20063\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-16 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\"><div>Si votre cl\u00e9 est cass\u00e9e, <a href=\"mailto:customercare@ddxgroup.com\">\u00e9crivez-customercare@ddxgroup.com<\/a> un email en indiquant le num\u00e9ro de la cl\u00e9 DDX cass\u00e9e (le num\u00e9ro de licence), ou envoyez une demande depuis le site <a href=\"https:\/\/www.ddxgroup.com\/fr\/\">https:\/\/www.ddxgroup.com\/<\/a> via le formulaire de demande <strong>Contactez-nous<\/strong>.<\/div>\n<div><strong>DDX <\/strong>vous enverra un devis pour le remplacement de la cl\u00e9 endommag\u00e9e.<br>Le dispositif d\u00e9fectueux devra \u00eatre renvoy\u00e9 \u00e0 DDX par exp\u00e9dition suivie.<\/div>\n<\/div><div class=\"fusion-text fusion-text-24 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/la-cle-est-cassee-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88130 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment installer un dongle r\u00e9seau physique ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:57:49+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-88130\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-88130\" href=\"#collapse-2-88130\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment installer un dongle r\u00e9seau physique ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-88130\" aria-labelledby=\"faq_2-88130\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-17 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016039407\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 8\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-25 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-installer-un-dongle-reseau-physique\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88155 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Puis-je utiliser ma licence r\u00e9seau via un VPN ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:57:37+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-88155\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-88155\" href=\"#collapse-2-88155\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je utiliser ma licence r\u00e9seau via un VPN ?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-88155\" aria-labelledby=\"faq_2-88155\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-18 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016039407\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 9\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-26 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/puedo-usar-mi-licencia-de-red-via-vpn\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20091 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Je souhaite utiliser une machine virtuelle<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:01:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20091\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20091\" href=\"#collapse-2-20091\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je souhaite utiliser une machine virtuelle<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20091\" aria-labelledby=\"faq_2-20091\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-19 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-27\"><div>Les machines virtuelles prennent en charge les cl\u00e9s r\u00e9seau et les cl\u00e9s locales physiques (voir FAQ pr\u00e9c\u00e9dentes). Ce dernier notamment peut \u00eatre attach\u00e9 \u00e0 la machine virtuelle de 2 mani\u00e8res : <\/div>\n<ol>\n<li>En se connectant au serveur physique qui h\u00e9berge la VM, puis par le VM Manager. Avec l\u2019affectation de la ressource USB \u00e0 la machine virtuelle. Les d\u00e9tails varient en fonction de votre syst\u00e8me de virtualisation.  <\/li>\n<li>Avec l\u2019installation d\u2019un hub r\u00e9seau USB via un pilote (sur une machine virtuelle), cette \u00e9tape masquera la liaison r\u00e9seau comme une connexion USB normale, mais un seul PC peut revendiquer la ressource partag\u00e9e \u00e0 la fois.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-28 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/je-souhaite-utiliser-une-machine-virtuelle\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20057 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">D\u00e9pannage<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:44+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20057\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20057\" href=\"#collapse-2-20057\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">D\u00e9pannage<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20057\" aria-labelledby=\"faq_2-20057\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-20 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-29\"><ol>\n<li>Les <strong> cl\u00e9s <em>locales eutron\/smartkey<\/em> (anciennes) permettaient aux clients de se connecter de quelque mani\u00e8re que ce soit au PC o\u00f9 la cl\u00e9 est ins\u00e9r\u00e9e, les nouvelles cl\u00e9s <em>HASP\/Sentinel<\/em><strong>, qui sont toujours locales, bloquent<\/strong> l\u2019ex\u00e9cution de nos programmes si la <em>connexion de bureau \u00e0 distance<\/em> (\u00e9galement appel\u00e9e <em>Terminal Server<\/em>) est d\u00e9tect\u00e9e. Pour surmonter le probl\u00e8me, soit vous passez \u00e0 une cl\u00e9 r\u00e9seau, soit le client doit utiliser des programmes alternatifs pour la connexion, tels que <em>Vnc, NoMachine, TeamViewer, Supremo, AnyDesk<\/em>, etc.<\/strong> <\/li>\n<li>Abordez toujours les installations\/modifications des anciens syst\u00e8mes de PC \u00e0 bord de la machine avec prudence : m\u00eame s\u2019ils sont th\u00e9oriquement pris en charge, il est possible que les pilotes Sentinel introduisent de l\u2019instabilit\u00e9 ou des erreurs, assurez-vous qu\u2019il y a des points de restauration du syst\u00e8me ou des sauvegardes effectu\u00e9es par le service informatique du client.<\/li>\n<li>En cas d\u2019\u00e9chec de l\u2019installation des pilotes <em>Sentinel <\/em>, vous devez proc\u00e9der \u00e0 l\u2019utilisation de la version de l\u2019installateur via la ligne de commande.<\/li>\n<\/ol>\n<div>Copiez depuis <em>2.168.0.8\\service\\TcInst\\Sentinel<\/em> le fichier <em>haspdinst.exe<\/em> avec la version la plus proche de celle \u00e0 nettoyer sur le PC du client ; puis, \u00e0 l&rsquo;invite de commande DOS, naviguez jusqu&rsquo;au dossier o\u00f9 ce fichier a \u00e9t\u00e9 copi\u00e9 et ex\u00e9cutez les commandes suivantes :<\/div>\n<div><em>haspdinst.exe -r -fr -kp -fss -purge<\/em><\/div>\n<div><em>haspdinst.exe -i -fi -kp -fss<\/em><\/div>\n<div>Cette proc\u00e9dure doit \u00e9galement \u00eatre effectu\u00e9e dans le cas o\u00f9 le service Windows Installer n\u2019est pas disponible, par exemple parce que vous avez d\u00e9marr\u00e9 le PC en mode sans \u00e9chec.<\/div>\n<ol>\n<li>Les pilotes des anciennes cl\u00e9s <em>Eutron <\/em>ne sont plus pris en charge par Windows 11.<\/li>\n<li>Il est possible qu\u2019\u00e0 la suite du crash de notre logiciel, une session sur une cl\u00e9 r\u00e9seau soit bloqu\u00e9e, dans ce cas proc\u00e9dez au red\u00e9marrage du service <em>Sentinel LDK License Manager <\/em>sur le PC o\u00f9 la cl\u00e9 est ins\u00e9r\u00e9e.<\/li>\n<li>La gestion r\u00e9cente des licences dans notre logiciel scanne tous les types de cl\u00e9s (logicielles, locales, r\u00e9seau, anciennes et nouvelles), il peut arriver que les pilotes d\u2019anciennes cl\u00e9s <strong><em> <\/em><\/strong> <em>eutron\/smartkey <\/em>qui ne sont plus utilis\u00e9es, provoquent des erreurs au d\u00e9marrage, dans le cas o\u00f9 se r\u00e9f\u00e9rer \u00e0 ce guide pour leur suppression : <a href=\"https:\/\/docs.google.com\/document\/d\/1h3XzlKd2-mUJ0AwjkDabky07Imfc5wGFSwwOgmrD9O0\/edit?usp=drive_link\">faire en tant qu\u2019administrateur<\/a>.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-30 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/de\/faq-items\/fehlerbehebung\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28042 keys-fr \"><span class=\"entry-title rich-snippet-hidden\">Compatibilit\u00e9 des cl\u00e9s<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:43:22+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-28042\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-28042\" href=\"#collapse-2-28042\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Compatibilit\u00e9 des cl\u00e9s<\/div><\/a><\/h3><\/div><div id=\"collapse-2-28042\" aria-labelledby=\"faq_2-28042\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-21 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-31\"><p>Les pilotes\/drivers des anciennes cl\u00e9s Eutron ne sont plus pris en charge par Windows 11.\nToute cl\u00e9 locale Sentinel de nouvelle g\u00e9n\u00e9ration est sans pilote (driverless), ce qui \u00e9limine les probl\u00e8mes de compatibilit\u00e9 connus avec les diff\u00e9rents syst\u00e8mes d&rsquo;exploitation.<x id=\"gid_1\"><\/x>Cependant, des probl\u00e8mes de compatibilit\u00e9 peuvent survenir entre certaines versions des pilotes des cl\u00e9s r\u00e9seau Sentinel et certaines versions de Windows. Chaque cas doit \u00eatre \u00e9valu\u00e9 individuellement.<\/p>\n<\/div><div class=\"fusion-text fusion-text-32 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/compatibilite-des-cles\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Probl\u00e8mes de Windows  <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-3.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-3 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-3 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-3.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28391 windows-problems-fr \"><span class=\"entry-title rich-snippet-hidden\">Mon antivirus bloque le logiciel<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:44:56+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_3-28391\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-28391\" href=\"#collapse-3-28391\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Mon antivirus bloque le logiciel<\/div><\/a><\/h3><\/div><div id=\"collapse-3-28391\" aria-labelledby=\"faq_3-28391\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-22 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-33\"><p>Il n&rsquo;y a pas eu de cas enregistr\u00e9s o\u00f9 nos logiciels ont \u00e9t\u00e9 bloqu\u00e9s par Windows Defender (le logiciel de s\u00e9curit\u00e9 par d\u00e9faut pr\u00e9install\u00e9 dans les syst\u00e8mes Microsoft), mais cela a pu se produire avec d&rsquo;autres (Kaspersky, Avast, etc.). Cependant, chaque logiciel a une proc\u00e9dure sp\u00e9cifique et souvent les param\u00e8tres ne sont accessibles que par les administrateurs syst\u00e8me. Par cons\u00e9quent, toute modification doit \u00eatre convenue avec le responsable informatique du client<\/p>\n<\/div><div class=\"fusion-text fusion-text-34 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e7%9a%84%e9%98%b2%e7%97%85%e6%af%92%e8%bd%af%e4%bb%b6%e9%98%bb%e6%ad%a2%e4%ba%86%e8%bd%af%e4%bb%b6\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20084 windows-problems-fr \"><span class=\"entry-title rich-snippet-hidden\">Que faire si le programme se bloque ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:31+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_3-20084\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20084\" href=\"#collapse-3-20084\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si le programme se bloque ?<\/div><\/a><\/h3><\/div><div id=\"collapse-3-20084\" aria-labelledby=\"faq_3-20084\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-23 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-35\"><div>Que faire si le programme se bloque sans nouvelles modifications sp\u00e9cifiques ?<\/div>\n<div>Apr\u00e8s avoir pr\u00e9cis\u00e9 qu\u2019il peut y avoir d\u2019innombrables cas \u00e0 g\u00e9rer, un premier \u00e9cr\u00e9mage est effectu\u00e9 en essayant de circonscrire le probl\u00e8me \u00e0 l\u2019aide d\u2019une s\u00e9rie de tests :<\/div>\n<ul>\n<li>Nos autres logiciels d\u00e9marrent-ils ? (PowerSim, DDXView) <\/li>\n<li>Le processus est-il rep\u00e9r\u00e9 dans le gestionnaire de t\u00e2ches au d\u00e9marrage du logiciel ?<br><em>Si oui<\/em>, l\u2019interface utilisateur est-elle \u00e9galement visible ?<br>Si c\u2019est le cas, se charge-t-il compl\u00e8tement ou s\u2019arr\u00eate-t-il \u00e0 un point pr\u00e9cis ? Par exemple, dans l\u2019\u00e9cran de d\u00e9marrage, lors du chargement des plugins.<br>Les codes d\u2019activation du produit sont-ils n\u00e9cessaires ? <\/li>\n<li>Le lancement du logiciel en tant qu\u2019administrateur r\u00e9sout-il le probl\u00e8me ?<\/li>\n<li>V\u00e9rifiez que la carte vid\u00e9o en question est une <strong>NVidia Quadro,<\/strong> que les param\u00e8tres corrects ont \u00e9t\u00e9 saisis dans la section [OpenGL] du fichier .ini ;<\/li>\n<li>essayez de d\u00e9sactiver le pare-feu et\/ou l\u2019antivirus ;<\/li>\n<li>v\u00e9rifier s\u2019il existe des modes de compatibilit\u00e9 dans les propri\u00e9t\u00e9s du fichier .exe logiciel DDX ;<\/li>\n<li>L\u2019installation du logiciel r\u00e9sout-elle le probl\u00e8me ?<\/li>\n<li>Y a-t-il des erreurs .dll ou des composants manquants ?<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-36 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/co-zrobic-jesli-program-ulegnie-awarii\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Logiciel  <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-4.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-4 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-4 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-4.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20065 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Quels sont les syst\u00e8mes d\u2019exploitation et les versions pris en charge par le logiciel DDX ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:52+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20065\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20065\" href=\"#collapse-4-20065\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quels sont les syst\u00e8mes d\u2019exploitation et les versions pris en charge par le logiciel DDX ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20065\" aria-labelledby=\"faq_4-20065\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-24 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-37\"><div>En g\u00e9n\u00e9ral, les \u00e9l\u00e9ments suivants sont valables :<\/div>\n<ul>\n<li>Syst\u00e8mes d\u2019exploitation Microsoft install\u00e9s nativement sur des architectures compatibles (x86, x64, pas d\u2019arm) ;<\/li>\n<li>Syst\u00e8mes d\u2019exploitation Microsoft install\u00e9s sur des machines virtuelles fonctionnant sur des architectures compatibles (x86, x64, pas d\u2019arm) ;<\/li>\n<li>Les syst\u00e8mes d\u2019exploitation Microsoft install\u00e9s sur des ordinateurs MAC et d\u00e9marr\u00e9s via BootCamp (mais n\u00e9cessitent une licence sur un dongle physique).<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-38 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-sistema-operativo-y-versiones-son-compatibles-con-el-software-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20068 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Quelle est la configuration sugg\u00e9r\u00e9e pour un PC avec un logiciel DDX ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:56:46+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20068\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20068\" href=\"#collapse-4-20068\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quelle est la configuration sugg\u00e9r\u00e9e pour un PC avec un logiciel DDX ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20068\" aria-labelledby=\"faq_4-20068\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-25 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-39\"><div>Les exigences \u00e9nonc\u00e9es dans les diff\u00e9rentes fiches produits du site web s\u2019appliquent, mais en g\u00e9n\u00e9ral, les recommandations suivantes s\u2019appliquent :<\/div>\n<ul>\n<li>Pr\u00e9f\u00e9rez la vitesse maximale d\u2019un seul c\u0153ur, au nombre de c\u0153urs du processeur, car pour la plupart des op\u00e9rations \u00e0 l\u2019heure actuelle, nous n\u2019en utilisons qu\u2019un seul&nbsp;;<\/li>\n<li>pr\u00e9f\u00e8rent les cartes vid\u00e9o NVidia GTX\/RTX et AMD Radeon aux cartes d\u00e9di\u00e9es NVIDIA Quadro et Intel.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-40 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/cual-es-la-configuracion-sugerida-para-un-pc-con-software-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20073 software-fr \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 puis-je t\u00e9l\u00e9charger la derni\u00e8re version du logiciel ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:56:45+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20073\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20073\" href=\"#collapse-4-20073\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 puis-je t\u00e9l\u00e9charger la derni\u00e8re version du logiciel ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20073\" aria-labelledby=\"faq_4-20073\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-26 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015725550\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 10\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-41 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e5%9c%a8%e5%93%aa%e9%87%8c%e5%8f%af%e4%bb%a5%e4%b8%8b%e8%bd%bd%e6%9c%80%e6%96%b0%e7%89%88%e6%9c%ac%e7%9a%84%e8%bd%af%e4%bb%b6%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20066 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment installer le logiciel ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20066\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20066\" href=\"#collapse-4-20066\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment installer le logiciel ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20066\" aria-labelledby=\"faq_4-20066\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-27 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016075361\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 11\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-42 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-installer-le-logiciel\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28406 software-fr \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 puis-je trouver le mot de passe d&rsquo;installation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:45:32+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-28406\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-28406\" href=\"#collapse-4-28406\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 puis-je trouver le mot de passe d&rsquo;installation?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-28406\" aria-labelledby=\"faq_4-28406\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-28 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-43\"><p>Tout d&rsquo;abord, il faut se rendre dans l&rsquo;espace client, accessible depuis le site web <a href=\"https:\/\/www.ddxgroup.com\/fr\/\">www.ddxgroup.com<\/a>.\nVous pourrez ensuite entrer vos identifiants et cliquer sur \u00ab Se connecter \u00bb pour acc\u00e9der \u00e0 votre compte.\nDans la section \u00ab T\u00e9l\u00e9chargements \u00bb, vous trouverez le programme d&rsquo;installation du logiciel et, juste en dessous, les mots de passe d&rsquo;installation.<\/p>\n<\/div><div class=\"fusion-text fusion-text-44 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-la-contrasena-de-instalacion\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20070 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment importer\/exporter la machine CNC\/zpak ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:55:27+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20070\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20070\" href=\"#collapse-4-20070\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment importer\/exporter la machine CNC\/zpak ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20070\" aria-labelledby=\"faq_4-20070\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-29 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016130027\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 12\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-45 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-zaimportowac-wyeksportowac-maszyne-cnc-zpak\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20074 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je soumettre un ticket au support DDX ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:55:27+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20074\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20074\" href=\"#collapse-4-20074\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je soumettre un ticket au support DDX ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20074\" aria-labelledby=\"faq_4-20074\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-30 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016176699\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 13\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-46 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%a6%82%e4%bd%95%e5%90%91-ddx-%e6%94%af%e6%8c%81%e6%8f%90%e4%ba%a4%e5%b7%a5%e5%8d%95%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20079 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je changer la langue du logiciel ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20079\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20079\" href=\"#collapse-4-20079\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je changer la langue du logiciel ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20079\" aria-labelledby=\"faq_4-20079\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-31 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016955259\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 14\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-47 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-cambiar-el-idioma-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20060 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je obtenir l\u2019ancienne configuration sur un nouveau PC ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:44+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20060\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20060\" href=\"#collapse-4-20060\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je obtenir l\u2019ancienne configuration sur un nouveau PC ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20060\" aria-labelledby=\"faq_4-20060\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-32 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016968377\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 15\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-48 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/how-do-i-get-the-old-setup-on-a-new-pc\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20083 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je r\u00e9trograder un logiciel ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20083\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20083\" href=\"#collapse-4-20083\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je r\u00e9trograder un logiciel ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20083\" aria-labelledby=\"faq_4-20083\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-33 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016987872\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 16\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-49 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-degradar-el-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20076 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Pourquoi est-ce que j\u2019utilise une carte graphique dont les performances sont inf\u00e9rieures ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:59:15+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20076\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20076\" href=\"#collapse-4-20076\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Pourquoi est-ce que j\u2019utilise une carte graphique dont les performances sont inf\u00e9rieures ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20076\" aria-labelledby=\"faq_4-20076\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-34 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-50\"><div>L\u2019erreur se produit lorsqu\u2019en plus de la carte int\u00e9gr\u00e9e, il existe \u00e9galement une carte vid\u00e9o d\u00e9di\u00e9e. Voici les solutions : <\/div>\n<ul>\n<li><strong>NVIDIA :<\/strong> depuis son panneau de configuration, entrez les <em>param\u00e8tres 3D<\/em> et s\u00e9lectionnez par d\u00e9faut la carte vid\u00e9o la plus performante ;<\/li>\n<li><strong>AMD\/Radeon<\/strong> : depuis le <em>panneau de configuration de Windows<\/em> , entrez <em>les options d\u2019alimentation -&gt; propri\u00e9t\u00e9s avanc\u00e9es du profil actuel<\/em> -&gt; <em>Options d\u2019alimentation sur la carte vid\u00e9o.<br><\/em><\/li>\n<\/ul>\n<div>Il est \u00e9galement bon de conna\u00eetre certains cas particuliers :<\/div>\n<ul>\n<li>Sur les anciennes cartes <strong>AMD <\/strong>, le choix de la valeur par d\u00e9faut est inclus dans les pilotes ;<\/li>\n<li>si la s\u00e9lection des cartes <strong>NVIDIA <\/strong>ne fonctionne pas \u00e0 partir de son panneau de configuration, vous pourrez y acc\u00e9der dans<em> les param\u00e8tres Windows, <\/em>via <em>Propri\u00e9t\u00e9s de l\u2019application.<br><\/em><\/li>\n<\/ul>\n<div><strong>Les pilotes AMD<\/strong>, pour la plupart des cartes, sont pr\u00e9sents dans les versions G<em>aming <\/em>et <em>Professional ;<\/em> la version <em>Professional <\/em>est la plus adapt\u00e9e pour les CAO. En ce qui concerne les pilotes <strong>NVIDIA<\/strong>, la version standard est la plus adapt\u00e9e. <\/div>\n<div><\/div>\n<\/div><div class=\"fusion-text fusion-text-51 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e4%b8%ba%e4%bb%80%e4%b9%88%e6%88%91%e4%bd%bf%e7%94%a8%e7%9a%84%e6%98%be%e5%8d%a1%e6%80%a7%e8%83%bd%e8%be%83%e4%bd%8e%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20080 software-fr \"><span class=\"entry-title rich-snippet-hidden\">Pourquoi un plantage al\u00e9atoire se produit-il avec la carte graphique Quadro ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:30+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20080\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20080\" href=\"#collapse-4-20080\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Pourquoi un plantage al\u00e9atoire se produit-il avec la carte graphique Quadro ?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20080\" aria-labelledby=\"faq_4-20080\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-35 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-52\"><div class=\"accordion accordion-border clearfix\" data-state=\"closed\">\n<div class=\"acc_content clearfix\">\n<div>\n<div>Une fonction de reconnaissance automatique des cartes Quadro a \u00e9t\u00e9 introduite dans les logiciels DDX, avec les mesures correctives correspondantes. Pour toutes les versions pr\u00e9c\u00e9dentes qui ne disposent pas de cette fonctionnalit\u00e9, il est n\u00e9cessaire d&rsquo;ajouter la ligne suivante dans la section [<em>OpenGL<\/em>] du fichier .ini, lorsque le logiciel est ferm\u00e9 : <em>SetSceneParameter=20,1,21,1,28,1<\/em>.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-53 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/de\/faq-items\/warum-kommt-es-bei-der-quadro-grafikkarte-zu-einem-zufaelligen-absturz\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Personne-ressource DDX<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-5.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-5 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-5 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-5.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20127 ddx-contact-fr \"><span class=\"entry-title rich-snippet-hidden\">Je dois contacter le service d\u2019assistance (email)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:12:11+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20127\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20127\" href=\"#collapse-5-20127\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je dois contacter le service d\u2019assistance (email)<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20127\" aria-labelledby=\"faq_5-20127\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-36 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-54\"><p>Veuillez envoyer un email \u00e0 <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a> en fournissant les d\u00e9tails de votre demande, le projet sur lequel vous travaillez, ainsi que la configuration de la machine.<br>Vous pouvez \u00e9galement envoyer vos retours directement depuis le logiciel via la proc\u00e9dure correspondante.<br>Alternativement, vous pouvez appeler le num\u00e9ro <a href=\"T\u00e9l.&nbsp;:+39%20035%20620283\">+39 035 620283<\/a> et entrer l&rsquo;extension souhait\u00e9e. Nous sommes disponibles de 8h30 \u00e0 12h30 et de 13h30 \u00e0 17h30, selon l&rsquo;heure et le calendrier italiens.<\/p>\n<\/div><div class=\"fusion-text fusion-text-55 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/je-dois-contacter-le-service-dassistance-email\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20135 ddx-contact-fr \"><span class=\"entry-title rich-snippet-hidden\">Je dois contacter l\u2019administration<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:50:17+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20135\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20135\" href=\"#collapse-5-20135\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je dois contacter l\u2019administration<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20135\" aria-labelledby=\"faq_5-20135\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-37 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-56\"><p>Envoyez un email \u00e0 <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a> ou appelez le num\u00e9ro <a href=\"T\u00e9l.&nbsp;:+39%20035%20621093\">+39 035 621093<\/a>. Nous sommes disponibles de 8h30 \u00e0 12h30 et de 13h30 \u00e0 17h30, selon l&rsquo;heure et le calendrier italiens.<\/p>\n<\/div><div class=\"fusion-text fusion-text-57 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e9%9c%80%e8%a6%81%e8%81%94%e7%b3%bb%e7%ae%a1%e7%90%86%e9%83%a8%e9%97%a8\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20144 ddx-contact-fr \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai besoin de contacter le service commercial<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:50:16+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20144\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20144\" href=\"#collapse-5-20144\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai besoin de contacter le service commercial<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20144\" aria-labelledby=\"faq_5-20144\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-38 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-58\"><p>Envoyez un email \u00e0 <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> ou appelez le num\u00e9ro <a href=\"T\u00e9l.&nbsp;:+39%20035%20621093\">+39 035 621093<\/a>. Nous sommes disponibles de 8h30 \u00e0 12h30 et de 13h30 \u00e0 17h30, selon l&rsquo;heure et le calendrier italiens.<\/p>\n<\/div><div class=\"fusion-text fusion-text-59 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-ponerme-en-contacto-con-el-departamento-de-ventas\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20132 ddx-contact-fr \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai besoin de demander une formation sur le logiciel<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:14+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20132\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20132\" href=\"#collapse-5-20132\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai besoin de demander une formation sur le logiciel<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20132\" aria-labelledby=\"faq_5-20132\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-39 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-60\"><p>\u00c9crivez un email \u00e0 &nbsp;<a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a>&nbsp;ou envoyez une demande via le site &nbsp;<a href=\"https:\/\/www.ddxgroup.com\/fr\/\">https:\/\/www.ddxgroup.com\/<\/a>&nbsp;en utilisant le formulaire &lsquo;<strong>Contactez-nous<\/strong>&lsquo;.<\/p>\n<\/div><div class=\"fusion-text fusion-text-61 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-solicitar-capacitacion-en-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20038 ddx-contact-fr \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai une ancienne version du logiciel et je souhaite la mettre \u00e0 jour<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:42+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20038\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20038\" href=\"#collapse-5-20038\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai une ancienne version du logiciel et je souhaite la mettre \u00e0 jour<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20038\" aria-labelledby=\"faq_5-20038\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-40 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-62\"><p>\u00c9crivez un e-mail \u00e0 <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> en indiquant la version du logiciel que vous utilisez et votre num\u00e9ro de licence DDX, ou envoyez une demande depuis le site <a href=\"https:\/\/www.ddxgroup.com\/fr\/\">Web de www.ddxgroup.com<\/a> en utilisant le formulaire <strong>Contactez-nous<\/strong>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-63 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e6%9c%89%e6%97%a7%e7%89%88%e6%9c%ac%e7%9a%84%e8%bd%af%e4%bb%b6%ef%bc%8c%e6%83%b3%e8%a6%81%e6%9b%b4%e6%96%b0%e5%ae%83\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88265 ddx-contact-fr \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 puis-je trouver un revendeur DDX ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:16:57+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-88265\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-88265\" href=\"#collapse-5-88265\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 puis-je trouver un revendeur DDX ?<\/div><\/a><\/h3><\/div><div id=\"collapse-5-88265\" aria-labelledby=\"faq_5-88265\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-41 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-64\"><p>Cliquez sur le lien suivant pour consulter la <a href=\"https:\/\/www.ddxgroup.com\/fr\/contacte\/\">page Contact<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-65 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/gdzie-moge-znalezc-dystrybutora-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Version D\u00c9MO<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-6 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-6 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-6.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-6 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-6 .panel-title a:not(:hover){}.fusion-accordian  #accordian-6 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-6 .panel-title a:hover,.fusion-accordian #accordian-6 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-6 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-6.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-6\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20094 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 puis-je trouver la version d\u2019essai du logiciel ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:28:22+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20094\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20094\" href=\"#collapse-6-20094\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 puis-je trouver la version d\u2019essai du logiciel ?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20094\" aria-labelledby=\"faq_6-20094\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-42 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015300952\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 17\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-66 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/ou-puis-je-trouver-la-version-dessai-du-logiciel\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20096 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">Quelles sont les diff\u00e9rences entre la version d\u2019essai et la version normale ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:20+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20096\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20096\" href=\"#collapse-6-20096\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quelles sont les diff\u00e9rences entre la version d\u2019essai et la version normale ?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20096\" aria-labelledby=\"faq_6-20096\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-43 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-67\"><ol>\n<li>La version d\u2019essai a une dur\u00e9e de 30 jours \u00e0 compter de l\u2019activation, la version officielle est illimit\u00e9e ;<\/li>\n<li>la version d\u2019essai ne vous permet pas d\u2019enregistrer le projet sur lequel vous travaillez, vous pouvez \u00e0 la place utiliser toutes les fonctions CAD et CAM comme dans la version officielle ;<\/li>\n<li>la version d\u2019essai ne permet pas l\u2019exportation du fichier .iso pour la transmission \u00e0 la machine ;<\/li>\n<li>La machine fournie avec la version d\u2019essai est une machine de d\u00e9monstration g\u00e9n\u00e9rique, dans la version officielle, le post-processeur du centre d\u2019usinage combin\u00e9 \u00e0 la licence est fourni. \n<\/div><div class=\"fusion-text fusion-text-68\"><\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-69 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e8%af%95%e7%94%a8%e7%89%88%e5%92%8c%e6%99%ae%e9%80%9a%e7%89%88%e6%9c%89%e4%bb%80%e4%b9%88%e5%8c%ba%e5%88%ab%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20100 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">Quelles informations sont n\u00e9cessaires pour l&rsquo;enregistrement de la version d&rsquo;essai?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:23:51+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20100\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20100\" href=\"#collapse-6-20100\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quelles informations sont n\u00e9cessaires pour l&rsquo;enregistrement de la version d&rsquo;essai?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20100\" aria-labelledby=\"faq_6-20100\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-44 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-70\"><p>Pour t\u00e9l\u00e9charger la version <strong>d\u2019essai <\/strong>, il vous suffit de remplir le formulaire correspondant, selon l\u2019exemple suivant :<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"609\" height=\"784\" title=\"ddx-trial-request-form\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form.png\" alt class=\"img-responsive wp-image-86084\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-200x257.png 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-400x515.png 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-600x772.png 600w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form.png 609w\" sizes=\"(max-width: 850px) 100vw, 609px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-71 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/de-quelles-informations-ai-je-besoin-pour-le-test\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20108 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">Combien de temps puis-je utiliser la version d\u2019essai ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:20+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20108\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20108\" href=\"#collapse-6-20108\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Combien de temps puis-je utiliser la version d\u2019essai ?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20108\" aria-labelledby=\"faq_6-20108\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-45 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-72\"><p>La version d\u2019essai sera active pendant 30 jours \u00e0 compter de son installation, apr\u00e8s 30 jours le logiciel ne d\u00e9marrera plus. <\/p>\n<\/div><div class=\"fusion-text fusion-text-73 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-dlugo-moge-korzystac-z-wersji-probnej\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-85941 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">Comment installer et activer une version d&rsquo;essai du logiciel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:39:01+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-85941\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-85941\" href=\"#collapse-6-85941\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment installer et activer une version d&rsquo;essai du logiciel?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-85941\" aria-labelledby=\"faq_6-85941\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-46 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1018337837\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 18\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-74 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e8%af%a5%e5%a6%82%e4%bd%95%e5%ae%89%e8%a3%85%e5%b9%b6%e6%bf%80%e6%b4%bb%e8%af%a5%e8%bd%af%e4%bb%b6%e7%9a%84%e8%af%95%e7%94%a8%e7%89%88%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-86058 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">J&rsquo;ai demand\u00e9 la version d&rsquo;essai, mais je n&rsquo;ai jamais re\u00e7u l&#8217;email.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:39:00+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-86058\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-86058\" href=\"#collapse-6-86058\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J&rsquo;ai demand\u00e9 la version d&rsquo;essai, mais je n&rsquo;ai jamais re\u00e7u l&#8217;email.<\/div><\/a><\/h3><\/div><div id=\"collapse-6-86058\" aria-labelledby=\"faq_6-86058\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-47 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-75\"><p>Si vous n&rsquo;avez pas re\u00e7u l&#8217;email, veuillez essayer de :<\/p>\n<ul>\n<li>V\u00e9rifier que l&rsquo;adresse email avec laquelle vous vous \u00eates inscrit est correcte. Si ce n&rsquo;est pas le cas, essayez de remplir \u00e0 nouveau le formulaire pour t\u00e9l\u00e9charger une nouvelle version d&rsquo;essai ; <\/li>\n<li>Si vous avez plusieurs comptes email, assurez-vous d&rsquo;\u00eatre connect\u00e9 \u00e0 celui que vous avez utilis\u00e9 lors du processus d&rsquo;inscription ;<\/li>\n<li>V\u00e9rifiez votre dossier spam pour voir si l&#8217;email a \u00e9t\u00e9 envoy\u00e9 l\u00e0 ;<\/li>\n<li>V\u00e9rifiez les param\u00e8tres de blocage des emails de votre service de messagerie pour voir si les messages en provenance de \u00ab\u00a0notify@ddxgroup.com\u00a0\u00bb sont bloqu\u00e9s ;<\/li>\n<li>Pour des raisons de s\u00e9curit\u00e9, vous avez trois tentatives de t\u00e9l\u00e9chargement. V\u00e9rifiez si vous avez tent\u00e9 de t\u00e9l\u00e9charger la version d&rsquo;essai trois fois ou plus ; <\/li>\n<li>La r\u00e9ception de l&#8217;email peut-elle prendre un peu de temps ? Oui, jusqu&rsquo;\u00e0 24 heures. Merci de patienter ;  <\/li>\n<\/ul>\n<p>Si rien de tout cela ne vous aide, veuillez nous contacter \u00e0 l&rsquo;adresse <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-76 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/he-solicitado-la-version-de-prueba-pero-no-he-recibido-el-correo-electronico\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20111 demo-version-fr \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai t\u00e9l\u00e9charg\u00e9 le logiciel mais il ne fonctionne pas<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/fr\/author\/ddx_editor\/\" title=\"Articles par ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:37+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20111\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20111\" href=\"#collapse-6-20111\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai t\u00e9l\u00e9charg\u00e9 le logiciel mais il ne fonctionne pas<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20111\" aria-labelledby=\"faq_6-20111\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-48 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-77\"><p>L&rsquo;activation de la version d&rsquo;essai <strong>n\u00e9cessite une connexion Internet<\/strong> permettant la communication entre notre logiciel et notre site web. Pour toute autre probl\u00e9matique, veuillez consulter les FAQ concernant l&rsquo;installation des versions standard des logiciels <\/p>\n<\/div><div class=\"fusion-text fusion-text-78 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/pobralem-oprogramowanie-ale-nie-dziala\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20265","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 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