{"id":86058,"date":"2026-01-26T14:45:31","date_gmt":"2026-01-26T13:45:31","guid":{"rendered":"https:\/\/www.ddxgroup.com\/faq-items\/jai-demande-la-version-dessai-mais-je-nai-jamais-recu-lemail\/"},"modified":"2026-01-26T15:39:00","modified_gmt":"2026-01-26T14:39:00","slug":"jai-demande-la-version-dessai-mais-je-nai-jamais-recu-lemail","status":"publish","type":"avada_faq","link":"https:\/\/www.ddxgroup.com\/fr\/faq-items\/jai-demande-la-version-dessai-mais-je-nai-jamais-recu-lemail\/","title":{"rendered":"J&rsquo;ai demand\u00e9 la version d&rsquo;essai, mais je n&rsquo;ai jamais re\u00e7u l&#8217;email."},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Si vous n&rsquo;avez pas re\u00e7u l&#8217;email, veuillez essayer de :<\/p>\n<ul>\n<li>V\u00e9rifier que l&rsquo;adresse email avec laquelle vous vous \u00eates inscrit est correcte. Si ce n&rsquo;est pas le cas, essayez de remplir \u00e0 nouveau le formulaire pour t\u00e9l\u00e9charger une nouvelle version d&rsquo;essai ; <\/li>\n<li>Si vous avez plusieurs comptes email, assurez-vous d&rsquo;\u00eatre connect\u00e9 \u00e0 celui que vous avez utilis\u00e9 lors du processus d&rsquo;inscription ;<\/li>\n<li>V\u00e9rifiez votre dossier spam pour voir si l&#8217;email a \u00e9t\u00e9 envoy\u00e9 l\u00e0 ;<\/li>\n<li>V\u00e9rifiez les param\u00e8tres de blocage des emails de votre service de messagerie pour voir si les messages en provenance de \u00ab\u00a0notify@ddxgroup.com\u00a0\u00bb sont bloqu\u00e9s ;<\/li>\n<li>Pour des raisons de s\u00e9curit\u00e9, vous avez trois tentatives de t\u00e9l\u00e9chargement. V\u00e9rifiez si vous avez tent\u00e9 de t\u00e9l\u00e9charger la version d&rsquo;essai trois fois ou plus ; <\/li>\n<li>La r\u00e9ception de l&#8217;email peut-elle prendre un peu de temps ? Oui, jusqu&rsquo;\u00e0 24 heures. Merci de patienter ;  <\/li>\n<\/ul>\n<p>Si rien de tout cela ne vous aide, veuillez nous contacter \u00e0 l&rsquo;adresse <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-2 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/he-solicitado-la-version-de-prueba-pero-no-he-recibido-el-correo-electronico\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[476],"class_list":["post-86058","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-demo-version-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>J&#039;ai demand\u00e9 la version d&#039;essai, mais je n&#039;ai jamais re\u00e7u l&#039;email. | DDX Software Solutions<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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