{"id":20057,"date":"2024-07-24T09:40:39","date_gmt":"2024-07-24T07:40:39","guid":{"rendered":"https:\/\/www.ddxgroup.com\/faq-items\/depannage\/"},"modified":"2025-10-16T15:04:44","modified_gmt":"2025-10-16T13:04:44","slug":"depannage","status":"publish","type":"avada_faq","link":"https:\/\/www.ddxgroup.com\/fr\/faq-items\/depannage\/","title":{"rendered":"D\u00e9pannage"},"content":{"rendered":"
    \n
  1. Les cl\u00e9s locales eutron\/smartkey<\/em> (anciennes) permettaient aux clients de se connecter de quelque mani\u00e8re que ce soit au PC o\u00f9 la cl\u00e9 est ins\u00e9r\u00e9e, les nouvelles cl\u00e9s HASP\/Sentinel<\/em>, qui sont toujours locales, bloquent<\/strong> l\u2019ex\u00e9cution de nos programmes si la connexion de bureau \u00e0 distance<\/em> (\u00e9galement appel\u00e9e Terminal Server<\/em>) est d\u00e9tect\u00e9e. Pour surmonter le probl\u00e8me, soit vous passez \u00e0 une cl\u00e9 r\u00e9seau, soit le client doit utiliser des programmes alternatifs pour la connexion, tels que Vnc, NoMachine, TeamViewer, Supremo, AnyDesk<\/em>, etc.<\/strong> <\/li>\n
  2. Abordez toujours les installations\/modifications des anciens syst\u00e8mes de PC \u00e0 bord de la machine avec prudence : m\u00eame s\u2019ils sont th\u00e9oriquement pris en charge, il est possible que les pilotes Sentinel introduisent de l\u2019instabilit\u00e9 ou des erreurs, assurez-vous qu\u2019il y a des points de restauration du syst\u00e8me ou des sauvegardes effectu\u00e9es par le service informatique du client.<\/li>\n
  3. En cas d\u2019\u00e9chec de l\u2019installation des pilotes Sentinel <\/em>, vous devez proc\u00e9der \u00e0 l\u2019utilisation de la version de l\u2019installateur via la ligne de commande.<\/li>\n<\/ol>\n
    Copiez depuis 2.168.0.8\\service\\TcInst\\Sentinel<\/em> le fichier haspdinst.exe<\/em> avec la version la plus proche de celle \u00e0 nettoyer sur le PC du client ; puis, \u00e0 l’invite de commande DOS, naviguez jusqu’au dossier o\u00f9 ce fichier a \u00e9t\u00e9 copi\u00e9 et ex\u00e9cutez les commandes suivantes :<\/div>\n
    haspdinst.exe -r -fr -kp -fss -purge<\/em><\/div>\n
    haspdinst.exe -i -fi -kp -fss<\/em><\/div>\n
    Cette proc\u00e9dure doit \u00e9galement \u00eatre effectu\u00e9e dans le cas o\u00f9 le service Windows Installer n\u2019est pas disponible, par exemple parce que vous avez d\u00e9marr\u00e9 le PC en mode sans \u00e9chec.<\/div>\n
      \n
    1. Les pilotes des anciennes cl\u00e9s Eutron <\/em>ne sont plus pris en charge par Windows 11.<\/li>\n
    2. Il est possible qu\u2019\u00e0 la suite du crash de notre logiciel, une session sur une cl\u00e9 r\u00e9seau soit bloqu\u00e9e, dans ce cas proc\u00e9dez au red\u00e9marrage du service Sentinel LDK License Manager <\/em>sur le PC o\u00f9 la cl\u00e9 est ins\u00e9r\u00e9e.<\/li>\n
    3. La gestion r\u00e9cente des licences dans notre logiciel scanne tous les types de cl\u00e9s (logicielles, locales, r\u00e9seau, anciennes et nouvelles), il peut arriver que les pilotes d\u2019anciennes cl\u00e9s <\/em><\/strong> eutron\/smartkey <\/em>qui ne sont plus utilis\u00e9es, provoquent des erreurs au d\u00e9marrage, dans le cas o\u00f9 se r\u00e9f\u00e9rer \u00e0 ce guide pour leur suppression : faire en tant qu\u2019administrateur<\/a>.<\/li>\n<\/ol>\n<\/div>

      <\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[473],"class_list":["post-20057","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-keys-fr"],"acf":[],"yoast_head":"\nD\u00e9pannage | DDX Software Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/depannage\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9pannage | DDX Software Solutions\" \/>\n<meta property=\"og:url\" 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