{"id":20257,"date":"2024-07-24T08:39:15","date_gmt":"2024-07-24T06:39:15","guid":{"rendered":"https:\/\/www.ddxgroup.com\/preguntas-mas-frecuentes\/"},"modified":"2026-01-20T13:42:32","modified_gmt":"2026-01-20T12:42:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ddxgroup.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-margin-top:40px;--awb-margin-bottom:50px;--awb-margin-bottom-medium:80px;--awb-margin-bottom-small:60px;--awb-flex-wrap:wrap;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>\u00c1rea de clientes<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20052 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">Este es mi primer acceso: \u00bfqu\u00e9 tengo que hacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:01+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20052\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20052\" href=\"#collapse-1-20052\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Este es mi primer acceso: \u00bfqu\u00e9 tengo que hacer?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20052\" aria-labelledby=\"faq_1-20052\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015614959\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 1\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-1 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/este-es-mi-primer-inicio-de-sesion-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20044 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 pasa si olvido mi nombre de usuario?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:55+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20044\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20044\" href=\"#collapse-1-20044\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si olvido mi nombre de usuario?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20044\" aria-labelledby=\"faq_1-20044\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015623024\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 2\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-2 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-hago-si-olvide-mi-nombre-de-usuario\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20041 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 pasa si olvido mi contrase\u00f1a?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20041\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20041\" href=\"#collapse-1-20041\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si olvido mi contrase\u00f1a?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20041\" aria-labelledby=\"faq_1-20041\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015630383\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 3\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-3 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-hago-si-olvide-mi-contrasena\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20055 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo saber si ya est\u00e1s registrado\/a?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:55+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20055\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20055\" href=\"#collapse-1-20055\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo saber si ya est\u00e1s registrado\/a?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20055\" aria-labelledby=\"faq_1-20055\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p>Por favor, intente resetear su contrase\u00f1a.<br>Si recibe un correo, significa que usted ya est\u00e1 registrado\/a y puede restablecer su contrase\u00f1a. En cambio, si la direcci\u00f3n de correo no est\u00e1 presente en los sistemas DDX, el sistema le avisar\u00e1 y podr\u00e1 seguir con el registro.<br>Si usted no est\u00e1 registrado\/a, por favor contin\u00fae con el registro.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-savoir-si-je-suis-deja-inscrit\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20051 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">No he recibido el correo de registro. \u00bfQu\u00e9 debo hacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:49+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20051\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20051\" href=\"#collapse-1-20051\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">No he recibido el correo de registro. \u00bfQu\u00e9 debo hacer?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20051\" aria-labelledby=\"faq_1-20051\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>Si no ha recibido el correo electr\u00f3nico de registro, intente lo siguiente:<\/p>\n<ul>\n<li>Comprueba que la direcci\u00f3n de correo electr\u00f3nico con la que te registraste es correcta. Si la advertencia \u201cCorreo electr\u00f3nico ya en uso\u201d apareci\u00f3 durante el registro, significa que la direcci\u00f3n ingresada ya existe en nuestras bases de datos. En este caso, proceda con la recuperaci\u00f3n de la contrase\u00f1a;  <\/li>\n<li>Si tiene varias cuentas de correo electr\u00f3nico, aseg\u00farese de haber iniciado sesi\u00f3n desde la que utiliz\u00f3 durante el registro;<\/li>\n<li>Revise su carpeta de &nbsp;<strong>spam<\/strong>, ya que el correo de verificaci\u00f3n podr\u00eda encontrarse all\u00ed.<\/li>\n<li>Verifique la configuraci\u00f3n de exclusi\u00f3n voluntaria de su servicio de correo electr\u00f3nico: verifique que los correos electr\u00f3nicos \u201c<a href=\"mailto:xauth@ddxgroup.com\">xauth@ddxgroup.com<\/a>\u201d no sean rechazados;<\/li>\n<li>A veces puede tardar un poco en recibir el correo electr\u00f3nico, hasta 24 horas.<\/li>\n<\/ul>\n<p>Si ninguna de estas opciones resuelve su problema, contacte con nuestro&nbsp;<strong>servicio de atenci\u00f3n al cliente<\/strong>&nbsp; creando un ticket&nbsp;<a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/no-he-recibido-el-correo-electronico-de-registro-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20032 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo descargar el software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:02:43+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20032\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20032\" href=\"#collapse-1-20032\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo descargar el software?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20032\" aria-labelledby=\"faq_1-20032\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015661046\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 4\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-8 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-descargar-el-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20039 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo descargar la licencia del software (.dlic)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:02:43+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20039\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20039\" href=\"#collapse-1-20039\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo descargar la licencia del software (.dlic)?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20039\" aria-labelledby=\"faq_1-20039\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015674237\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 5\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-9 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-puis-je-telecharger-la-licence-du-logiciel-dlic\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20035 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo ver los tutoriales y los seminarios web?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:34+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20035\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20035\" href=\"#collapse-1-20035\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo ver los tutoriales y los seminarios web?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20035\" aria-labelledby=\"faq_1-20035\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015681968\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 6\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-10 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-ver-tutoriales-o-seminarios-web\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27767 customer-area-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfD\u00f3nde puedo encontrar versiones antiguas de las soluciones de software DDX y c\u00f3mo descargarlas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:12+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27767\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27767\" href=\"#collapse-1-27767\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde puedo encontrar versiones antiguas de las soluciones de software DDX y c\u00f3mo descargarlas?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27767\" aria-labelledby=\"faq_1-27767\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015687469\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 7\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-11 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-las-versiones-anteriores-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Llaves  <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-2 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-2 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-2.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27946 keys-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 tipo de clave tengo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:21+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27946\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27946\" href=\"#collapse-2-27946\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 tipo de clave tengo?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27946\" aria-labelledby=\"faq_2-27946\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-eutron\" title=\"ddx-faq-eutron\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron.jpg\" class=\"img-responsive wp-image-45738\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-hasp-locale\" title=\"ddx-faq-hasp-locale\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale.jpg\" class=\"img-responsive wp-image-45731\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-hasp-net\" title=\"ddx-faq-hasp-net\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net.jpg\" class=\"img-responsive wp-image-45724\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-12 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-tipo-de-clave-tengo\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20086 keys-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfD\u00f3nde est\u00e1n los c\u00f3digos de las claves?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:38+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20086\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20086\" href=\"#collapse-2-20086\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde est\u00e1n los c\u00f3digos de las claves?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20086\" aria-labelledby=\"faq_2-20086\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><p>Los c\u00f3digos de las claves est\u00e1n disponibles en el \u00c1rea de clientes del sitio DDX. Para descargarlos, siga el procedimiento indicado en las FAQ precedentes.<\/p>\n<\/div><div class=\"fusion-text fusion-text-14 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-estan-los-codigos-clave\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27990 keys-es \"><span class=\"entry-title rich-snippet-hidden\">Mi licencia ha caducado. \u00bfQu\u00e9 tengo que hacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:10:36+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27990\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27990\" href=\"#collapse-2-27990\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Mi licencia ha caducado. \u00bfQu\u00e9 tengo que hacer?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27990\" aria-labelledby=\"faq_2-27990\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-12 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\"><p>Env\u00ede un correo a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> con los detalles de su solicitud y el n\u00famero de licencia. Contactaremos con usted lo antes posible. <\/p>\n<\/div><div class=\"fusion-text fusion-text-16 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/mi-licencia-ha-caducado-que-tengo-que-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28013 keys-es \"><span class=\"entry-title rich-snippet-hidden\">Mi licencia no es v\u00e1lida. \u00bfQu\u00e9 tengo que hacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:08:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-28013\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-28013\" href=\"#collapse-2-28013\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Mi licencia no es v\u00e1lida. \u00bfQu\u00e9 tengo que hacer?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-28013\" aria-labelledby=\"faq_2-28013\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-13 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-17\"><p>Env\u00ede un correo a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> con los detalles de su solicitud y el n\u00famero de licencia. Contactaremos con usted lo antes posible.<\/p>\n<\/div><div class=\"fusion-text fusion-text-18 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/mi-licencia-no-es-valida-que-tengo-que-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20090 keys-es \"><span class=\"entry-title rich-snippet-hidden\">He perdido la llave. \u00bfQu\u00e9 tengo que hacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:38+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20090\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20090\" href=\"#collapse-2-20090\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">He perdido la llave. \u00bfQu\u00e9 tengo que hacer?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20090\" aria-labelledby=\"faq_2-20090\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-14 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\"><div>Para sustituir su llave, es necesario presentar una <strong>declaraci\u00f3n <\/strong><strong>de extrav\u00edo<\/strong> ante las autoridades competentes. Env\u00ede un correo a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> indicando el n\u00famero de la llave DDX que perdiste (enlace FAQ n\u00famero de licencia) y adjunte una copia de la declaraci\u00f3n. DDX le enviar\u00e1 un presupuesto para la sustituci\u00f3n de la llave perdida.<\/div>\n<div><strong>DDX <\/strong>le enviar\u00e1 un presupuesto para el reemplazo de la llave perdida.<\/div>\n<\/div><div class=\"fusion-text fusion-text-20 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/perdi-la-llave-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20056 keys-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo comprobar si mi llave se ha roto?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:07+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20056\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20056\" href=\"#collapse-2-20056\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo comprobar si mi llave se ha roto?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20056\" aria-labelledby=\"faq_2-20056\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-15 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\"><div>Para comprobar el correcto funcionamiento de las teclas, te proponemos dos alternativas:<\/div>\n<ul>\n<li>Intente insertar la llave en otro puerto USB, si se abre el software <strong>DDX <\/strong>, la llave no est\u00e1 rota;<\/li>\n<li>intente insertar la llave en otra PC donde est\u00e9 instalado el software <strong>DDX<\/strong>, si se abre el software DDX, la clave no se rompe.<\/li>\n<\/ul>\n<div>Si estos intentos no tienen \u00e9xito, p\u00f3ngase en contacto con <strong>DDX <\/strong>en <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/div>\n<div><\/div>\n<\/div><div class=\"fusion-text fusion-text-22 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-sprawdzic-czy-moj-klucz-lub-klucz-sprzetowy-jest-uszkodzony\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20061 keys-es \"><span class=\"entry-title rich-snippet-hidden\">La llave se ha roto. \u00bfQu\u00e9 tengo que hacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:07+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20061\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20061\" href=\"#collapse-2-20061\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">La llave se ha roto. \u00bfQu\u00e9 tengo que hacer?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20061\" aria-labelledby=\"faq_2-20061\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-16 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\"><div>Si su clave est\u00e1 rota, escriba un correo electr\u00f3nico a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> indicando el n\u00famero de la clave DDX rota (el n\u00famero de licencia), o env\u00ede una solicitud desde el sitio web de <a href=\"https:\/\/www.ddxgroup.com\/es\/\">https:\/\/www.ddxgroup.com\/<\/a> a trav\u00e9s del formulario de solicitud <strong>Cont\u00e1ctenos<\/strong>.<\/div>\n<div><strong>DDX <\/strong>le enviar\u00e1 el presupuesto para la sustituci\u00f3n de llave da\u00f1ada. <br>El dispositivo da\u00f1ado debe devolverse a DDX mediante env\u00edo rastreado.<\/div>\n<\/div><div class=\"fusion-text fusion-text-24 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/la-llave-esta-rota-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88136 keys-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo instalo un dongle de red f\u00edsica?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:57:50+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-88136\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-88136\" href=\"#collapse-2-88136\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo instalo un dongle de red f\u00edsica?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-88136\" aria-labelledby=\"faq_2-88136\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-17 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016039407\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 8\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-25 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-installer-un-dongle-reseau-physique\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88168 keys-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo usar mi licencia de red v\u00eda VPN?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:58:34+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-88168\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-88168\" href=\"#collapse-2-88168\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo usar mi licencia de red v\u00eda VPN?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-88168\" aria-labelledby=\"faq_2-88168\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-18 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016039407\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 9\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-26 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/puedo-usar-mi-licencia-de-red-via-vpn\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20088 keys-es \"><span class=\"entry-title rich-snippet-hidden\">Deseo utilizar una m\u00e1quina virtual<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:01:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20088\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20088\" href=\"#collapse-2-20088\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Deseo utilizar una m\u00e1quina virtual<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20088\" aria-labelledby=\"faq_2-20088\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-19 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-27\"><div>Las m\u00e1quinas virtuales admiten claves de red y claves locales f\u00edsicas (consulte las preguntas m\u00e1s frecuentes anteriores). Este \u00faltimo en particular se puede conectar a la m\u00e1quina virtual de 2 maneras: <\/div>\n<ol>\n<li>Conect\u00e1ndose al servidor f\u00edsico que aloja la m\u00e1quina virtual y, a continuaci\u00f3n, mediante el administrador de m\u00e1quinas virtuales. Con la asignaci\u00f3n del recurso USB a la m\u00e1quina virtual. Los detalles var\u00edan en funci\u00f3n del sistema de virtualizaci\u00f3n;  <\/li>\n<li>Con la instalaci\u00f3n de un concentrador de red USB a trav\u00e9s del controlador (en una m\u00e1quina virtual), este paso enmascarar\u00e1 el enlace de red como una conexi\u00f3n USB normal, pero solo una PC puede reclamar el recurso compartido a la vez.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-28 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/quiero-usar-una-maquina-virtual\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20064 keys-es \"><span class=\"entry-title rich-snippet-hidden\">Resoluci\u00f3n de problemas<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20064\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20064\" href=\"#collapse-2-20064\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Resoluci\u00f3n de problemas<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20064\" aria-labelledby=\"faq_2-20064\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-20 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-29\"><ol>\n<li>Las <strong> claves <em>locales eutron\/smartkey<\/em> (antiguas) permit\u00edan a los clientes conectarse de cualquier manera al PC donde se inserta la clave, las nuevas claves <em>HASP\/Sentinel<\/em><strong>, que siempre son locales,<\/strong> bloquean la ejecuci\u00f3n de nuestros programas si se detecta <em>la Conexi\u00f3n a Escritorio Remoto<\/em> (tambi\u00e9n llamada <em>Terminal Server<\/em>). Para superar el problema, o bien se cambia a una clave de red o el cliente tiene que utilizar programas alternativos para la conexi\u00f3n, como <em>Vnc, NoMachine, TeamViewer, Supremo, AnyDesk <\/em>y similares.<\/strong> <\/li>\n<li>Aborda siempre con precauci\u00f3n las instalaciones\/modificaciones de sistemas antiguos de PC a bordo de la m\u00e1quina: incluso si te\u00f3ricamente son compatibles, es posible que los controladores Sentinel introduzcan inestabilidad o errores, aseg\u00farese de que haya puntos de restauraci\u00f3n del sistema o copias de seguridad realizadas por el departamento de TI del cliente.<\/li>\n<li>En caso de que se produzca un error en la instalaci\u00f3n de los controladores <em>Sentinel <\/em>, debe continuar con la versi\u00f3n del instalador a trav\u00e9s de la l\u00ednea de comandos.<\/li>\n<\/ol>\n<div>Copiar desde <em>2.168.0.8\\service\\TcInst\\Sentinel<\/em> el archivo <em>haspdinst.exe<\/em> con la versi\u00f3n m\u00e1s cercana a la que se desea limpiar en el ordenador del cliente. Luego, en la l\u00ednea de comandos DOS, navegar hasta la carpeta donde se ha copiado ese archivo y ejecutar los siguientes comandos:<\/div>\n<div><em>haspdinst.exe -r -fr -kp -fss -purga<\/em><\/div>\n<div><em>haspdinst.exe -i -fi -kp -fss<\/em><\/div>\n<div>Este procedimiento tambi\u00e9n debe llevarse a cabo en el caso de que el servicio de instalaci\u00f3n de Windows no est\u00e9 disponible, por ejemplo, porque ha iniciado el PC en modo seguro.<\/div>\n<ol>\n<li>Los controladores de las claves <em>Eutron <\/em>m\u00e1s antiguas ya no son compatibles con Windows 11.<\/li>\n<li>Es posible que despu\u00e9s de la ca\u00edda de nuestro software, se bloquee una sesi\u00f3n en una clave de red, en este caso proceda a reiniciar el servicio <em>Sentinel LDK License Manager <\/em>en la PC donde est\u00e1 insertada la clave.<\/li>\n<li>La reciente gesti\u00f3n de licencias en nuestro software escanea todo tipo de clave (software, local, red, antigua y nueva), puede suceder que los controladores de las antiguas llaves <strong><em> <\/em><\/strong> <em>eutron\/smartkey <\/em>que ya no est\u00e1n en uso, causen errores al inicio, en caso de que consulte esta gu\u00eda para su eliminaci\u00f3n: <a href=\"https:\/\/docs.google.com\/document\/d\/1h3XzlKd2-mUJ0AwjkDabky07Imfc5wGFSwwOgmrD9O0\/edit?usp=drive_link\">faire en tant qu&#8217;administrateur<\/a>.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-30 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/solucion-de-problemas\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28045 keys-es \"><span class=\"entry-title rich-snippet-hidden\">Compatibilidad de las llaves<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:43:27+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-28045\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-28045\" href=\"#collapse-2-28045\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Compatibilidad de las llaves<\/div><\/a><\/h3><\/div><div id=\"collapse-2-28045\" aria-labelledby=\"faq_2-28045\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-21 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-31\"><p>Los pilotos de las antiguas llaves Eutron ya no son compatibles con Windows 11.\nCualquier llave local Sentinel de nueva generaci\u00f3n es sin piloto (driverless), por lo que no presenta los problemas de compatibilidad que podr\u00edan aparecer con los distintos sistemas operativos. <x id=\"gid_1\"><\/x>Puede que surjan problemas de compatibilidad entre una determinada versi\u00f3n de los pilotos de las llaves de red Sentinel y una determinada versi\u00f3n del sistema operativo Windows. Estas situaciones deben evaluarse caso por caso.<\/p>\n<\/div><div class=\"fusion-text fusion-text-32 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/compatibilidad-de-las-llaves\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Problemas de Windows  <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-3.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-3 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-3 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-3.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28400 windows-problems-es \"><span class=\"entry-title rich-snippet-hidden\">Mi antivirus bloquea el software<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:44:50+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_3-28400\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-28400\" href=\"#collapse-3-28400\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Mi antivirus bloquea el software<\/div><\/a><\/h3><\/div><div id=\"collapse-3-28400\" aria-labelledby=\"faq_3-28400\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-22 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-33\"><p>No se han registrado casos de bloqueo de nuestros softwares por parte de Windows Defender (el antivirus preinstalado en los sistemas Windows), aunque s\u00ed ha ocurrido con otros (Kaspersky, Avast, etc.). Sin embargo, cada uno tiene su propio procedimiento espec\u00edfico y, a menudo, solo los administradores del sistema pueden acceder a las configuraciones. Por lo tanto, cualquier modificaci\u00f3n ha de acordarse con el responsable inform\u00e1tico del cliente.<\/p>\n<\/div><div class=\"fusion-text fusion-text-34 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/mi-antivirus-bloquea-el-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20082 windows-problems-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 hacer si el programa se bloquea?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:30+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_3-20082\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20082\" href=\"#collapse-3-20082\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 hacer si el programa se bloquea?<\/div><\/a><\/h3><\/div><div id=\"collapse-3-20082\" aria-labelledby=\"faq_3-20082\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-23 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-35\"><div>\u00bfQu\u00e9 hacer si el programa se bloquea sin nuevos cambios espec\u00edficos?<\/div>\n<div>Una vez aclarado que puede haber infinidad de casos a gestionar, se realiza un primer skimming intentando circunscribir el problema con una serie de pruebas:<\/div>\n<ul>\n<li>\u00bfSe inician nuestros otros programas? (PowerSim, DDXView) <\/li>\n<li>\u00bfSe detecta el proceso en el administrador de tareas cuando se inicia el software?<br><em>Si es as\u00ed<\/em>, \u00bfla interfaz de usuario tambi\u00e9n es visible?<br>Si es as\u00ed, \u00bfse carga por completo o se detiene en un punto espec\u00edfico? Por ejemplo, en la pantalla de inicio, al cargar plugins.<br>\u00bfSon necesarios los c\u00f3digos de activaci\u00f3n del producto? <\/li>\n<li>\u00bfIniciar el software como administrador resuelve el problema?<\/li>\n<li>Compruebe que la tarjeta de video en cuesti\u00f3n es una <strong>NVidia Quadro,<\/strong> se han ingresado los ajustes correctos en la secci\u00f3n [OpenGL] del archivo .ini;<\/li>\n<li>intente desactivar el cortafuegos y\/o el antivirus;<\/li>\n<li>compruebe si hay alg\u00fan modo de compatibilidad en las propiedades del archivo .exe software DDX;<\/li>\n<li>\u00bfInstalar el software de nuevo resuelve el problema?<\/li>\n<li>\u00bfHay alg\u00fan error .dll o componentes faltantes?<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-36 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-hacer-si-el-programa-se-bloquea\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Software  <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-4.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-4 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-4 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-4.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20062 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 sistema operativo y versiones son compatibles con el software DDX?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:51+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20062\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20062\" href=\"#collapse-4-20062\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 sistema operativo y versiones son compatibles con el software DDX?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20062\" aria-labelledby=\"faq_4-20062\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-24 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-37\"><div>En general, son v\u00e1lidos los siguientes:<\/div>\n<ul>\n<li>Sistemas operativos de Microsoft instalados de forma nativa en arquitecturas compatibles (x86, x64, sin arm);<\/li>\n<li>Sistemas operativos de Microsoft instalados en m\u00e1quinas virtuales que se ejecutan en arquitecturas compatibles (x86, x64, sin arm);<\/li>\n<li>Sistemas operativos de Microsoft instalados en computadoras MAC y arrancados a trav\u00e9s de BootCamp (pero requieren una licencia en un dongle f\u00edsico).<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-38 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-sistema-operativo-y-versiones-son-compatibles-con-el-software-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20067 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es la configuraci\u00f3n sugerida para un PC con software DDX?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:56:46+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20067\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20067\" href=\"#collapse-4-20067\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es la configuraci\u00f3n sugerida para un PC con software DDX?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20067\" aria-labelledby=\"faq_4-20067\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-25 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-39\"><div>Se aplican los requisitos establecidos en las fichas de productos individuales del sitio web, pero en general se aplican las siguientes recomendaciones:<\/div>\n<ul>\n<li>Preferir la velocidad m\u00e1xima de un solo n\u00facleo, al n\u00famero de n\u00facleos del procesador, ya que para la mayor\u00eda de las operaciones en este momento usamos solo uno;<\/li>\n<li>prefiera las tarjetas de video NVidia GTX\/RTX y AMD Radeon a las tarjetas dedicadas NVIDIA Quadro e Intel.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-40 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/cual-es-la-configuracion-sugerida-para-un-pc-con-software-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20071 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfD\u00f3nde puedo descargar la \u00faltima versi\u00f3n del software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20071\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20071\" href=\"#collapse-4-20071\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde puedo descargar la \u00faltima versi\u00f3n del software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20071\" aria-labelledby=\"faq_4-20071\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-26 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015725550\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 10\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-41 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/skad-moge-pobrac-najnowsza-wersje-oprogramowania\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20075 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo instalo el software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20075\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20075\" href=\"#collapse-4-20075\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo instalo el software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20075\" aria-labelledby=\"faq_4-20075\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-27 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016075361\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 11\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-42 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-instalo-el-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28415 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfD\u00f3nde puedo encontrar la contrase\u00f1a de instalaci\u00f3n?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:45:31+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-28415\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-28415\" href=\"#collapse-4-28415\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde puedo encontrar la contrase\u00f1a de instalaci\u00f3n?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-28415\" aria-labelledby=\"faq_4-28415\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-28 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-43\"><p>Antes de nada, usted deber\u00e1 acceder al \u00c1rea de clientes desde el sitio web \u201c<a href=\"https:\/\/www.ddxgroup.com\/es\/\">www.ddxgroup.com<\/a>\u201d. Puede insertar sus credenciales y pulsar \u201cEntrar\u201d para iniciar sesi\u00f3n. En la secci\u00f3n \u201cDescarga\u201d encontrar\u00e1 el archivo de instalaci\u00f3n del software y, justo por debajo, las contrase\u00f1as de instalaci\u00f3n.<\/p>\n<\/div><div class=\"fusion-text fusion-text-44 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-la-contrasena-de-instalacion\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20069 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo importo\/exporto la m\u00e1quina CNC\/zpak?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20069\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20069\" href=\"#collapse-4-20069\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo importo\/exporto la m\u00e1quina CNC\/zpak?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20069\" aria-labelledby=\"faq_4-20069\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-29 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016130027\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 12\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-45 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-importo-exporto-la-maquina-cnc-zpak\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20072 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo env\u00edo un ticket al soporte de DDX?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20072\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20072\" href=\"#collapse-4-20072\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo env\u00edo un ticket al soporte de DDX?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20072\" aria-labelledby=\"faq_4-20072\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-30 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016176699\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 13\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-46 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-envio-un-ticket-al-soporte-de-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20077 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo cambiar el idioma del software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20077\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20077\" href=\"#collapse-4-20077\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo cambiar el idioma del software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20077\" aria-labelledby=\"faq_4-20077\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-31 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016955259\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 14\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-47 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-cambiar-el-idioma-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20058 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo obtengo la configuraci\u00f3n anterior en una PC nueva?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:44+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20058\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20058\" href=\"#collapse-4-20058\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo obtengo la configuraci\u00f3n anterior en una PC nueva?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20058\" aria-labelledby=\"faq_4-20058\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-32 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016968377\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 15\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-48 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/how-do-i-get-the-old-setup-on-a-new-pc\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20081 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo degradar el software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20081\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20081\" href=\"#collapse-4-20081\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo degradar el software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20081\" aria-labelledby=\"faq_4-20081\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-33 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016987872\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 16\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-49 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-degradar-el-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20085 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPor qu\u00e9 estoy usando una tarjeta gr\u00e1fica con menor rendimiento?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:59:15+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20085\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20085\" href=\"#collapse-4-20085\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPor qu\u00e9 estoy usando una tarjeta gr\u00e1fica con menor rendimiento?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20085\" aria-labelledby=\"faq_4-20085\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-34 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-50\"><div>El error se produce cuando, adem\u00e1s de la integrada, tambi\u00e9n hay una tarjeta de video dedicada. Estas son las soluciones: <\/div>\n<ul>\n<li><strong>NVIDIA:<\/strong> desde su panel de control ingrese a la <em>configuraci\u00f3n 3D<\/em> y seleccione la tarjeta de video de mayor rendimiento de forma predeterminada;<\/li>\n<li><strong>AMD\/Radeon<\/strong>: desde el <em>panel de control de Windows<\/em> , ingrese a <em>las opciones de energ\u00eda -&gt; propiedades avanzadas del perfil actual<\/em> -&gt; <em>Opciones de energ\u00eda en la tarjeta de video.<br><\/em><\/li>\n<\/ul>\n<div>Tambi\u00e9n es bueno conocer algunos casos especiales:<\/div>\n<ul>\n<li>En las tarjetas <strong>AMD <\/strong>m\u00e1s antiguas, la elecci\u00f3n del valor predeterminado se incluye en los controladores;<\/li>\n<li>si la selecci\u00f3n de tarjetas <strong>NVIDIA <\/strong>no funciona desde su panel de control, podr\u00e1 acceder a ella en<em> la configuraci\u00f3n de Windows, <\/em>a trav\u00e9s de <em>Propiedades de la aplicaci\u00f3n.<br><\/em><\/li>\n<\/ul>\n<div><strong>Los controladores AMD<\/strong>, para la mayor\u00eda de las tarjetas, est\u00e1n presentes en las versiones G<em>aming <\/em>y <em>Professional;<\/em> la versi\u00f3n <em>Professional <\/em>es la m\u00e1s adecuada para CAD. En cuanto a los controladores <strong>NVIDIA<\/strong>, la versi\u00f3n est\u00e1ndar es la m\u00e1s adecuada. <\/div>\n<div><\/div>\n<\/div><div class=\"fusion-text fusion-text-51 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/de\/faq-items\/warum-verwende-ich-eine-grafikkarte-mit-geringerer-leistung\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20078 software-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPor qu\u00e9 se produce un fallo aleatorio con la tarjeta gr\u00e1fica Quadro?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:59:15+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20078\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20078\" href=\"#collapse-4-20078\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPor qu\u00e9 se produce un fallo aleatorio con la tarjeta gr\u00e1fica Quadro?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20078\" aria-labelledby=\"faq_4-20078\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-35 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-52\"><div class=\"accordion accordion-border clearfix\" data-state=\"closed\">\n<div class=\"acc_content clearfix\">\n<div>\n<div>En los softwares DDx se ha introducido el reconocimiento autom\u00e1tico de las tarjetas Quadro, junto con las contramedidas correspondientes. Para todas las versiones anteriores que no disponen de esta funcionalidad, es necesario a\u00f1adir la siguiente l\u00ednea en la secci\u00f3n [<em>OpenGL<\/em>] del archivo .ini mientras el software est\u00e1 cerrado: <em>SetSceneParameter=20,1,21,1,28,1<\/em>.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-53 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/por-que-se-produce-un-fallo-aleatorio-con-la-tarjeta-grafica-quadro\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Contacto DDX<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-5.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-5 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-5 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-5.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20117 ddx-contact-es \"><span class=\"entry-title rich-snippet-hidden\">Necesito ponerme en contacto con el servicio de soporte (correo electr\u00f3nico)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:13:28+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20117\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20117\" href=\"#collapse-5-20117\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Necesito ponerme en contacto con el servicio de soporte (correo electr\u00f3nico)<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20117\" aria-labelledby=\"faq_5-20117\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-36 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-54\"><p>Env\u00ede un correo a <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a> con los detalles de su solicitud, el proyecto en el que est\u00e1 trabajando y la configuraci\u00f3n de la m\u00e1quina. <br>Incluso puede enviar un comentario directamente desde el software a trav\u00e9s del procedimiento correspondiente. Alternativamente puede llamar al n\u00famero <a href=\"Tel:+39%20035%20620283\">+39 035 620283<\/a> y marcar la extensi\u00f3n deseada. Estamos disponibles de 8:30 a 12:30 y de 13:30 a 17:30, seg\u00fan el horario y el calendario italianos.<\/p>\n<\/div><div class=\"fusion-text fusion-text-55 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-ponerme-en-contacto-con-el-servicio-de-soporte-correo-electronico\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20131 ddx-contact-es \"><span class=\"entry-title rich-snippet-hidden\">Necesito ponerme en contacto con la administraci\u00f3n<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:50:16+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20131\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20131\" href=\"#collapse-5-20131\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Necesito ponerme en contacto con la administraci\u00f3n<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20131\" aria-labelledby=\"faq_5-20131\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-37 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-56\"><p>Envie un correo a <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a> o llame al n\u00famero <a href=\"Tel:+39%20035%20621093\">+39 035 621093<\/a>. Estamos disponibles de 8:30 a 12:30 y de 13:30 a 17:30, seg\u00fan el horario y el calendario italianos.<\/p>\n<\/div><div class=\"fusion-text fusion-text-57 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-ponerme-en-contacto-con-la-administracion\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20137 ddx-contact-es \"><span class=\"entry-title rich-snippet-hidden\">Necesito ponerme en contacto con el departamento de ventas<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:50:16+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20137\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20137\" href=\"#collapse-5-20137\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Necesito ponerme en contacto con el departamento de ventas<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20137\" aria-labelledby=\"faq_5-20137\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-38 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-58\"><p>Env\u00ede un correo a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a>, o bien llame el n\u00famero <a href=\"Tel:+39%20035%20621093\">+39 035 621093<\/a>. Estamos disponibles de 8:30 a 12:30 y de 13:30 a 17:30, seg\u00fan el horario y el calendario italianos.<\/p>\n<\/div><div class=\"fusion-text fusion-text-59 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-ponerme-en-contacto-con-el-departamento-de-ventas\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20152 ddx-contact-es \"><span class=\"entry-title rich-snippet-hidden\">Necesito solicitar capacitaci\u00f3n en software<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:14+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20152\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20152\" href=\"#collapse-5-20152\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Necesito solicitar capacitaci\u00f3n en software<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20152\" aria-labelledby=\"faq_5-20152\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-39 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-60\"><p>Env\u00ede un correo a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a>, o bien env\u00ede una solicitud a trav\u00e9s del formulario \u201c<strong>Cont\u00e1ctanos<\/strong>\u201d en nuestro sitio web <a href=\"https:\/\/www.ddxgroup.com\/es\/\">https:\/\/www.ddxgroup.com\/<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-61 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-solicitar-capacitacion-en-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20036 ddx-contact-es \"><span class=\"entry-title rich-snippet-hidden\">Tengo una versi\u00f3n antigua del software y me gustar\u00eda actualizarla<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20036\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20036\" href=\"#collapse-5-20036\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tengo una versi\u00f3n antigua del software y me gustar\u00eda actualizarla<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20036\" aria-labelledby=\"faq_5-20036\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-40 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-62\"><p>Escriba un correo electr\u00f3nico a <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> indicando la versi\u00f3n del software que est\u00e1 utilizando y su n\u00famero de licencia DDX, o env\u00ede una solicitud desde el sitio web de <a href=\"https:\/\/www.ddxgroup.com\/es\/\">www.ddxgroup.com<\/a> utilizando el formulario <strong>Cont\u00e1ctenos<\/strong>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-63 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/tengo-una-version-antigua-del-software-y-me-gustaria-actualizarla\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88274 ddx-contact-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfD\u00f3nde puedo encontrar un revendedor DDX?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:18:04+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-88274\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-88274\" href=\"#collapse-5-88274\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde puedo encontrar un revendedor DDX?<\/div><\/a><\/h3><\/div><div id=\"collapse-5-88274\" aria-labelledby=\"faq_5-88274\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-41 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-64\"><p>Haz clic en el siguiente enlace para ver la <a href=\"https:\/\/www.ddxgroup.com\/es\/contactos\/\">p\u00e1gina de Contacto<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-65 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-un-revendedor-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Versi\u00f3n DEMO<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-6 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-6 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-6.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-6 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-6 .panel-title a:not(:hover){}.fusion-accordian  #accordian-6 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-6 .panel-title a:hover,.fusion-accordian #accordian-6 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-6 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-6.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-6\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20092 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfD\u00f3nde puedo encontrar la versi\u00f3n de prueba del software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:29:03+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20092\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20092\" href=\"#collapse-6-20092\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde puedo encontrar la versi\u00f3n de prueba del software?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20092\" aria-labelledby=\"faq_6-20092\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-42 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1018321137\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 17\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-66 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-la-version-de-prueba-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20097 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 informaci\u00f3n se necesita para el registro de la versi\u00f3n de prueba?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:25:34+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20097\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20097\" href=\"#collapse-6-20097\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 informaci\u00f3n se necesita para el registro de la versi\u00f3n de prueba?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20097\" aria-labelledby=\"faq_6-20097\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-43 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-67\"><p>Para descargar la versi\u00f3n <strong>de prueba <\/strong>, s\u00f3lo tiene que rellenar el formulario correspondiente, seg\u00fan el ejemplo:<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"609\" height=\"784\" title=\"ddx-trial-request-form\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form.png\" alt class=\"img-responsive wp-image-86087\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-200x257.png 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-400x515.png 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-600x772.png 600w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form.png 609w\" sizes=\"(max-width: 850px) 100vw, 609px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-68 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-informacion-necesito-para-la-prueba\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20101 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1nto tiempo puedo usar la versi\u00f3n de prueba?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:20+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20101\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20101\" href=\"#collapse-6-20101\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1nto tiempo puedo usar la versi\u00f3n de prueba?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20101\" aria-labelledby=\"faq_6-20101\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-44 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-69\"><p>La versi\u00f3n de prueba estar\u00e1 activa durante 30 d\u00edas desde su instalaci\u00f3n, despu\u00e9s de 30 d\u00edas el software ya no se iniciar\u00e1. <\/p>\n<\/div><div class=\"fusion-text fusion-text-70 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/cuanto-tiempo-puedo-usar-la-version-de-prueba\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20119 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1les son las diferencias entre la versi\u00f3n de prueba y la versi\u00f3n normal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:34+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20119\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20119\" href=\"#collapse-6-20119\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1les son las diferencias entre la versi\u00f3n de prueba y la versi\u00f3n normal?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20119\" aria-labelledby=\"faq_6-20119\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-45 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-71\"><ol>\n<li>La versi\u00f3n de prueba tiene una duraci\u00f3n de 30 d\u00edas desde el momento de la activaci\u00f3n, la versi\u00f3n oficial es ilimitada;<\/li>\n<li>la versi\u00f3n de prueba no le permite guardar el proyecto en el que est\u00e1 trabajando, en su lugar puede utilizar todas las funciones CAD y CAM como en la versi\u00f3n oficial;<\/li>\n<li>La versi\u00f3n de prueba no permite la exportaci\u00f3n del archivo de .iso para su transmisi\u00f3n a la m\u00e1quina;<\/li>\n<li>La m\u00e1quina suministrada con la versi\u00f3n de prueba es una m\u00e1quina de demostraci\u00f3n gen\u00e9rica, en la versi\u00f3n oficial se proporciona el postprocesador del centro de mecanizado combinado con la licencia. \n<\/div><div class=\"fusion-text fusion-text-72\"><\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-73 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/de\/faq-items\/was-sind-die-unterschiede-zwischen-der-testversion-und-der-regulaeren-version\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-85947 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 debo hacer para instalar y activar la versi\u00f3n de prueba del software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:39:00+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-85947\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-85947\" href=\"#collapse-6-85947\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 debo hacer para instalar y activar la versi\u00f3n de prueba del software?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-85947\" aria-labelledby=\"faq_6-85947\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-46 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015583131\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 18\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-74 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-debo-hacer-para-instalar-y-activar-la-version-de-prueba-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-86089 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">He solicitado la versi\u00f3n de prueba, pero no he recibido el correo electr\u00f3nico<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:39:00+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-86089\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-86089\" href=\"#collapse-6-86089\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">He solicitado la versi\u00f3n de prueba, pero no he recibido el correo electr\u00f3nico<\/div><\/a><\/h3><\/div><div id=\"collapse-6-86089\" aria-labelledby=\"faq_6-86089\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-47 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-75\"><p>Si no ha recibido el correo electr\u00f3nico, por favor intente lo siguiente:<\/p>\n<ul>\n<li>Verifique que la direcci\u00f3n de correo electr\u00f3nico con la que se registr\u00f3 sea correcta. En caso contrario, intente completar de nuevo el formulario para descargar una nueva versi\u00f3n de prueba; <\/li>\n<li>Si tiene varias cuentas de correo, aseg\u00farese de haber iniciado sesi\u00f3n con la que utiliz\u00f3 durante el proceso de registro;<\/li>\n<li>Revise su carpeta de spam para comprobar si el mensaje se entreg\u00f3 all\u00ed;<\/li>\n<li>Verifique la configuraci\u00f3n de bloqueo de su servicio de correo electr\u00f3nico par asegurarse de que los mensajes procedentes de \u201cnotify@ddxgroup.com\u201d no se rechacen;<\/li>\n<li>Por razones de seguridad, dispone de tres intentos de descarga. Verifique si ha intentado descargar la versi\u00f3n de prueba tres o m\u00e1s veces. <\/li>\n<li>\u00bfEl correo puede tardar en llegar? S\u00ed, hasta 24 horas.  <\/li>\n<\/ul>\n<p>Le rogamos tener paciencia.<br>Si nada de lo anterior soluciona el problema, por favor cont\u00e1ctenos a la direcci\u00f3n <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-76 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/he-solicitado-la-version-de-prueba-pero-no-he-recibido-el-correo-electronico\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20105 demo-version-es \"><span class=\"entry-title rich-snippet-hidden\">Descargu\u00e9 el software pero no se ejecuta<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/es\/author\/ddx_editor\/\" title=\"Entradas de ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:44:09+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20105\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20105\" href=\"#collapse-6-20105\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Descargu\u00e9 el software pero no se ejecuta<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20105\" aria-labelledby=\"faq_6-20105\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-48 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-77\"><p>La activaci\u00f3n de la versi\u00f3n de prueba <strong>requiere una conexi\u00f3n a Internet<\/strong> que permita la comunicaci\u00f3n entre nuestro software y nuestro sitio web. Para cualquier otro problema por favor consulte las FAQ relacionadas con la instalaci\u00f3n de las versiones est\u00e1ndar del software. <\/p>\n<\/div><div class=\"fusion-text fusion-text-78 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/descargue-el-software-pero-no-se-ejecuta\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20257","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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