{"id":17318,"date":"2024-07-24T08:39:15","date_gmt":"2024-07-24T06:39:15","guid":{"rendered":"https:\/\/wordpress.ddxgroup.com\/faq\/"},"modified":"2026-01-20T13:41:54","modified_gmt":"2026-01-20T12:41:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ddxgroup.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-margin-top:40px;--awb-margin-bottom:50px;--awb-margin-bottom-medium:80px;--awb-margin-bottom-small:60px;--awb-flex-wrap:wrap;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Customer area<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20799 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">This is my first login, what should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20799\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20799\" href=\"#collapse-1-20799\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">This is my first login, what should I do?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20799\" aria-labelledby=\"faq_1-20799\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015614959\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 1\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-1 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/este-es-mi-primer-inicio-de-sesion-que-debo-hacer\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20797 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">What if I forget my username?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:55+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20797\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20797\" href=\"#collapse-1-20797\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I forget my username?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20797\" aria-labelledby=\"faq_1-20797\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015623024\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 2\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-2 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/co-mam-zrobic-jesli-nie-pamietam-swojej-nazwy-uzytkownika\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20801 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">What if I forget my password?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:49+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20801\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20801\" href=\"#collapse-1-20801\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I forget my password?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20801\" aria-labelledby=\"faq_1-20801\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015630383\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 3\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-3 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/what-do-i-do-if-i-forgot-my-password\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20795 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">How Can I Tell If I&#8217;m Already Registered?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:49+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20795\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20795\" href=\"#collapse-1-20795\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How Can I Tell If I&#8217;m Already Registered?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20795\" aria-labelledby=\"faq_1-20795\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p>Please try to reset your password.<br>If you receive an email, it means that you are already registered and you can reset your password. Instead, if the DDX system does not recognize the email address, it will notify you so that you can proceed with the registration.<br>If you are not registered, please proceed with the account registration.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e5%a6%82%e4%bd%95%e7%9f%a5%e9%81%93%e6%88%91%e6%98%af%e5%90%a6%e5%b7%b2%e7%bb%8f%e6%b3%a8%e5%86%8c%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20793 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">I haven&#8217;t received a registration email. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:49+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20793\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20793\" href=\"#collapse-1-20793\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I haven&#8217;t received a registration email. What should I do?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20793\" aria-labelledby=\"faq_1-20793\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>If you have not received the registration email, try the following:<\/p>\n<ul>\n<li>Check that the email address you registered with is correct. If the warning \u201cEmail already in use\u201d came out during registration, it means that the address entered already exists in our databases. In this case, proceed with the password recovery;  <\/li>\n<li>If you have several email accounts, make sure that you are logged into the one you used during the registration process.<\/li>\n<li>Check your &nbsp;<strong>spam<\/strong> folder to see if the email has been sent there.<\/li>\n<li>Check your email service&#8217;s opt-out settings: check that \u201c<a href=\"mailto:xauth@ddxgroup.com\">xauth@ddxgroup.com<\/a>\u201d emails are not rejected;<\/li>\n<li>Sometimes it can take a while to receive the email, up to 24 hours.<\/li>\n<\/ul>\n<p>If nothing above has been helpful, please contact our&nbsp;<strong>Customer Support<\/strong>&nbsp; by creating a ticket&nbsp;<a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/je-nai-pas-recu-le-mail-dinscription-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20796 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">How can I download the software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:35+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20796\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20796\" href=\"#collapse-1-20796\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I download the software?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20796\" aria-labelledby=\"faq_1-20796\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015661046\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 4\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-8 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-pobrac-oprogramowanie\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20794 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">How can I download the software licence (.dlic)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:02:42+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20794\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20794\" href=\"#collapse-1-20794\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I download the software licence (.dlic)?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20794\" aria-labelledby=\"faq_1-20794\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015674237\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 5\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-9 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%a6%82%e4%bd%95%e4%b8%8b%e8%bd%bd%e8%bd%af%e4%bb%b6%e8%ae%b8%e5%8f%af%e8%af%81-%ef%bc%88-dlic%ef%bc%89%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20792 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">How can I see tutorials and webinars?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:02:42+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-20792\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20792\" href=\"#collapse-1-20792\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I see tutorials and webinars?<\/div><\/a><\/h3><\/div><div id=\"collapse-1-20792\" aria-labelledby=\"faq_1-20792\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015681968\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 6\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-10 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/how-do-i-view-tutorials-or-webinars\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27759 customer-area-en \"><span class=\"entry-title rich-snippet-hidden\">Where Can I Find Older Versions of DDX Software Solutions and How to Download Them<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:20+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-27759\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-27759\" href=\"#collapse-1-27759\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where Can I Find Older Versions of DDX Software Solutions and How to Download Them<\/div><\/a><\/h3><\/div><div id=\"collapse-1-27759\" aria-labelledby=\"faq_1-27759\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015687469\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 7\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-11 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/where-can-i-find-all-the-software-versions\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Keys <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-2 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-2 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-2.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27942 keys-en \"><span class=\"entry-title rich-snippet-hidden\">Which type of key do I have? (Local-Network-Software, OLD-NEW)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:46:26+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27942\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27942\" href=\"#collapse-2-27942\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which type of key do I have? (Local-Network-Software, OLD-NEW)<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27942\" aria-labelledby=\"faq_2-27942\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-eutron\" title=\"ddx-faq-eutron\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron.jpg\" class=\"img-responsive wp-image-45734\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-eutron.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-hasp-locale\" title=\"ddx-faq-hasp-locale\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale.jpg\" class=\"img-responsive wp-image-45727\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-locale.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:10px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"600\" height=\"500\" alt=\"ddx-faq-hasp-net\" title=\"ddx-faq-hasp-net\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net.jpg\" class=\"img-responsive wp-image-45720\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net-200x167.jpg 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net-400x333.jpg 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/ddx-faq-hasp-net.jpg 600w\" sizes=\"(max-width: 850px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-12 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/quel-type-de-cle-ai-je\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20819 keys-en \"><span class=\"entry-title rich-snippet-hidden\">Where are the key codes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:38+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20819\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20819\" href=\"#collapse-2-20819\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where are the key codes?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20819\" aria-labelledby=\"faq_2-20819\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><p>The key codes are available in your Customer Area on our DDX website.<br>To download them, follow the steps indicated in the previous FAQ.<\/p>\n<\/div><div class=\"fusion-text fusion-text-14 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%af%86%e9%92%a5%e4%bb%a3%e7%a0%81%e5%9c%a8%e5%93%aa%e9%87%8c%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27979 keys-en \"><span class=\"entry-title rich-snippet-hidden\">My license has expired. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:09:19+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27979\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27979\" href=\"#collapse-2-27979\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My license has expired. What should I do?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27979\" aria-labelledby=\"faq_2-27979\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-12 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\"><p>Write an email to <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> with the details of your request and the license number. We will contact you as soon as possible. <\/p>\n<\/div><div class=\"fusion-text fusion-text-16 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/my-license-has-expired-what-should-i-do\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-27998 keys-en \"><span class=\"entry-title rich-snippet-hidden\">My licence is invalid. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:07:06+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-27998\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-27998\" href=\"#collapse-2-27998\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My licence is invalid. What should I do?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-27998\" aria-labelledby=\"faq_2-27998\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-13 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-17\"><p>Write an email to <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> with the details of your request and the license number. We will contact you as soon as possible.<\/p>\n<\/div><div class=\"fusion-text fusion-text-18 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/my-licence-is-invalid-what-should-i-do\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20821 keys-en \"><span class=\"entry-title rich-snippet-hidden\">I lost the key. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:01:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20821\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20821\" href=\"#collapse-2-20821\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I lost the key. What should I do?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20821\" aria-labelledby=\"faq_2-20821\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-14 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\"><div>To replace your key, you must have a. official <strong>document of<\/strong> <strong>loss report<\/strong> to the public authorities (e.g. police).<br>Write an email to <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> indicating the number of the lost DDX key (LINK FAQ LICENSE NUMBER) and send a copy of the loss declaration.<br>DDX will send a quote for the replacement of the lost key.<\/div>\n<div><strong>DDX <\/strong>will send you a quote for the replacement of the lost key.<\/div>\n<\/div><div class=\"fusion-text fusion-text-20 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/i-lost-the-key-what-should-i-do\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20800 keys-en \"><span class=\"entry-title rich-snippet-hidden\">How can I check if my dongle is broken?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:01+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20800\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20800\" href=\"#collapse-2-20800\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I check if my dongle is broken?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20800\" aria-labelledby=\"faq_2-20800\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-15 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\"><div>To check the correct functioning of the keys we suggest two alternatives:<\/div>\n<ul>\n<li>Try to insert the key into another USB port; if the <strong>DDX <\/strong>software opens the key is not broken.<\/li>\n<li>Try to insert the key in another PC where the <strong>DDX <\/strong>software is installed; if the DDX software opens the key is not broken.<\/li>\n<\/ul>\n<div>If the tests do not work, please contact <strong>DDX <\/strong>at <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/div>\n<div><\/div>\n<\/div><div class=\"fusion-text fusion-text-22 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%a6%82%e4%bd%95%e6%a3%80%e6%9f%a5%e6%88%91%e7%9a%84%e5%af%86%e9%92%a5%ef%bc%88%e6%88%96%e5%8a%a0%e5%af%86%e7%8b%97%ef%bc%89%e6%98%af%e5%90%a6%e6%8d%9f%e5%9d%8f%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20804 keys-en \"><span class=\"entry-title rich-snippet-hidden\">The key is broken. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20804\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20804\" href=\"#collapse-2-20804\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The key is broken. What should I do?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20804\" aria-labelledby=\"faq_2-20804\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-16 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\"><div>If your key is broken, write an email to <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> indicating the number of the broken DDX key (the license number), or send a request from the <a href=\"https:\/\/www.ddxgroup.com\/en\/\">https:\/\/www.ddxgroup.com\/<\/a> website via the <strong>Contact Us<\/strong> request form.<\/div>\n<div><strong>DDX <\/strong>will send a quote for the replacement of the damaged key.<br>The damaged key must be returned to DDX via tracked shipment.<\/div>\n<\/div><div class=\"fusion-text fusion-text-24 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/la-cle-est-cassee-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88127 keys-en \"><span class=\"entry-title rich-snippet-hidden\">How do I install a physical network dongle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:57:56+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-88127\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-88127\" href=\"#collapse-2-88127\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I install a physical network dongle?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-88127\" aria-labelledby=\"faq_2-88127\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-17 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016039407\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 8\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-25 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e8%af%a5%e5%a6%82%e4%bd%95%e5%ae%89%e8%a3%85%e4%b8%80%e4%b8%aa%e5%ae%9e%e4%bd%93%e7%bd%91%e7%bb%9c%e5%8a%a0%e5%af%86%e7%8b%97%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88144 keys-en \"><span class=\"entry-title rich-snippet-hidden\">Can I use my network licence through VPN?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:57:37+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-88144\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-88144\" href=\"#collapse-2-88144\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use my network licence through VPN?<\/div><\/a><\/h3><\/div><div id=\"collapse-2-88144\" aria-labelledby=\"faq_2-88144\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-18 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016039407\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 9\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-26 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/puedo-usar-mi-licencia-de-red-via-vpn\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20816 keys-en \"><span class=\"entry-title rich-snippet-hidden\">I want to use a Virtual Machine<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:01:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20816\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20816\" href=\"#collapse-2-20816\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I want to use a Virtual Machine<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20816\" aria-labelledby=\"faq_2-20816\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-19 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-27\"><div>Virtual machines support network keys and physical local keys (see previous FAQs). The latter in particular can be attached to the virtual machine in 2 ways: <\/div>\n<ol>\n<li>By connecting to the physical server that hosts the VM, then by the VM Manager. With the assignment of the USB resource to the virtual machine. Details vary depending on your virtualization system;  <\/li>\n<li>With the installation of a USB network hub via driver (on a virtual machine), this step will mask the network link as a normal USB connection, but only one PC can claim the shared resource at a time.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-28 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/je-souhaite-utiliser-une-machine-virtuelle\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20805 keys-en \"><span class=\"entry-title rich-snippet-hidden\">Troubleshooting<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:44+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-20805\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20805\" href=\"#collapse-2-20805\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Troubleshooting<\/div><\/a><\/h3><\/div><div id=\"collapse-2-20805\" aria-labelledby=\"faq_2-20805\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-20 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-29\"><ol>\n<li>The <strong><em>local eutron\/smartkey<\/em> keys (old) allowed customers to connect in any way to the PC where the key is inserted, the new <em>HASP\/Sentinel<\/em> <strong>keys, which are always local,<\/strong> block the execution of our programs if <em>Remote Desktop Connection<\/em> (also called <em>Terminal Server<\/em>) is detected. To overcome the problem, either you switch to a network key or the customer has to use alternative programs for the connection, such as <em>Vnc, NoMachine, TeamViewer, Supremo, AnyDesk <\/em>and the like.<\/strong> <\/li>\n<li>Always approach installations\/modifications to old systems of PCs on board the machine with caution: even if theoretically supported, it is possible that Sentinel drivers introduce instability or errors, make sure that there are system restore points or backups made by the customer&#8217;s IT department.<\/li>\n<li>In the event that the installation of the <em>Sentinel <\/em>drivers fails, you must proceed with the installer version via the command line.<\/li>\n<\/ol>\n<div>Copy from <em>2.168.0.8\\service\\TcInst\\Sentinel<\/em> the file <em>haspdinst.exe<\/em> with the closest version to the one to be remove on the client\u2019s PC; from the DOS prompt navigate to the folder where that file was copied and then execute the commands:<\/div>\n<div><em>haspdinst.exe -r -fr -kp -fss -purge<\/em><\/div>\n<div><em>haspdinst.exe -i -fi -kp -fss<\/em><\/div>\n<div>This procedure is also to be carried out in the event that the Windows Installer service is not available, for example because you have started the PC in safe mode.<\/div>\n<ol>\n<li>Drivers from older <em>Eutron <\/em>keys are no longer supported by Windows 11.<\/li>\n<li>It is possible that following the crash of our software, a session on a network key is blocked, in this case proceed to restart the <em>Sentinel LDK License Manager <\/em>service on the PC where the key is inserted.<\/li>\n<li>The recent license management in our software scans every type of key (software, local, network, old and new), it may happen that drivers of old <em>eutron\/smartkey <\/em>keys <strong><em> <\/em><\/strong> no longer in use, cause errors at startup, in case refer to this guide for their removal: <a href=\"https:\/\/docs.google.com\/document\/d\/1h3XzlKd2-mUJ0AwjkDabky07Imfc5wGFSwwOgmrD9O0\/edit?usp=drive_link\">faire en tant qu&#8217;administrateur<\/a>.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-30 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/de\/faq-items\/fehlerbehebung\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28039 keys-en \"><span class=\"entry-title rich-snippet-hidden\">Key compatibility<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:43:19+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_2-28039\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-28039\" href=\"#collapse-2-28039\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Key compatibility<\/div><\/a><\/h3><\/div><div id=\"collapse-2-28039\" aria-labelledby=\"faq_2-28039\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-21 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-31\"><p>The drivers of old Eutron keys are no longer supported by Windows11.\nAny new generation Sentinel local key is driverless. So, there shouldn\u2019t be known compatibility problems with different operating systems.<x id=\"gid_1\"><\/x>There may be compatibility issues between a certain version of the Sentinel network key driver and a certain version of the Windows operating system. Each case should be evaluated from time to time.<\/p>\n<\/div><div class=\"fusion-text fusion-text-32 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/key-compatibility\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Windows problems <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-3.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-3 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-3 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-3.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28388 windows-problems-en \"><span class=\"entry-title rich-snippet-hidden\">My antivirus blocks the software<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:44:56+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_3-28388\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-28388\" href=\"#collapse-3-28388\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My antivirus blocks the software<\/div><\/a><\/h3><\/div><div id=\"collapse-3-28388\" aria-labelledby=\"faq_3-28388\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-22 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-33\"><p>Our software have never been blocked by Windows Defender (the pre-installed antivirus software in Microsoft systems) up to now, but it happened with others (Kaspersky, Avast etc..). However, each one has a specific procedure and often the settings are only accessible by the system experts. So, the modification must be agreed with the customer\u2019s IT manager.<\/p>\n<\/div><div class=\"fusion-text fusion-text-34 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e7%9a%84%e9%98%b2%e7%97%85%e6%af%92%e8%bd%af%e4%bb%b6%e9%98%bb%e6%ad%a2%e4%ba%86%e8%bd%af%e4%bb%b6\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20817 windows-problems-en \"><span class=\"entry-title rich-snippet-hidden\">What to do if the program crashes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:31+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_3-20817\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20817\" href=\"#collapse-3-20817\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What to do if the program crashes?<\/div><\/a><\/h3><\/div><div id=\"collapse-3-20817\" aria-labelledby=\"faq_3-20817\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-23 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-35\"><div>What to do if the program crashes without new specific changes?<\/div>\n<div>Having clarified that there can be countless cases to be managed, a first skimming is carried out by trying to circumscribe the problem with a series of tests:<\/div>\n<ul>\n<li>Do our other software start? (PowerSim, DDXView) <\/li>\n<li>Is the process spotted in the task manager when the software starts?<br><em>If so<\/em>, is the user interface also visible?<br>If so, does it fully charge or does it stop at a specific point? For example, in the Splash screen, when loading plugins.<br>Are product activation codes required? <\/li>\n<li>Does launching the software as an administrator solve the problem?<\/li>\n<li>Check that the video card in question is an <strong>NVidia Quadro,<\/strong> the correct settings have been entered in the [OpenGL] section of the .ini file;<\/li>\n<li>try disabling firewall and\/or antivirus;<\/li>\n<li>check if there are any compatibility modes in the properties of the file .exe DDX software;<\/li>\n<li>Does installing the software again solve the problem?<\/li>\n<li>Are there any .dll errors or missing components?<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-36 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/co-zrobic-jesli-program-ulegnie-awarii\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Software <\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-4.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-4 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-4 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-4.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20825 software-en \"><span class=\"entry-title rich-snippet-hidden\">What operating system and versions are supported by DDX software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:52+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20825\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20825\" href=\"#collapse-4-20825\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What operating system and versions are supported by DDX software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20825\" aria-labelledby=\"faq_4-20825\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-24 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-37\"><div>In general, the following are valid:<\/div>\n<ul>\n<li>Microsoft operating systems natively installed on compatible architectures (x86, x64, no arm);<\/li>\n<li>Microsoft operating systems installed on virtual machines running on compatible architectures (x86, x64, no arm);<\/li>\n<li>Microsoft operating systems installed on MAC computers and booted via BootCamp (but require a license on a physical dongle).<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-38 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/que-sistema-operativo-y-versiones-son-compatibles-con-el-software-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20810 software-en \"><span class=\"entry-title rich-snippet-hidden\">What is the suggested configuration for a PC with DDX software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:56:47+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20810\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20810\" href=\"#collapse-4-20810\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the suggested configuration for a PC with DDX software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20810\" aria-labelledby=\"faq_4-20810\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-25 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-39\"><div>The requirements set out in the individual product sheets of the website apply, but in general the following recommendations apply:<\/div>\n<ul>\n<li>Prefer the maximum speed of a single core, to the number of cores of the processor, since for most operations at the moment we use only one;<\/li>\n<li>prefer NVidia GTX\/RTX and AMD Radeon video cards to NVIDIA Quadro and Intel dedicated cards.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-40 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/cual-es-la-configuracion-sugerida-para-un-pc-con-software-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20812 software-en \"><span class=\"entry-title rich-snippet-hidden\">Where can I download the latest version of the software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:56:45+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20812\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20812\" href=\"#collapse-4-20812\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I download the latest version of the software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20812\" aria-labelledby=\"faq_4-20812\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-26 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1015725550\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 10\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-41 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e5%9c%a8%e5%93%aa%e9%87%8c%e5%8f%af%e4%bb%a5%e4%b8%8b%e8%bd%bd%e6%9c%80%e6%96%b0%e7%89%88%e6%9c%ac%e7%9a%84%e8%bd%af%e4%bb%b6%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20803 software-en \"><span class=\"entry-title rich-snippet-hidden\">How do I install the software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:02+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20803\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20803\" href=\"#collapse-4-20803\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I install the software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20803\" aria-labelledby=\"faq_4-20803\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-27 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016075361\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 11\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-42 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/comment-installer-le-logiciel\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-28403 software-en \"><span class=\"entry-title rich-snippet-hidden\">Where can I find the installation password?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:45:32+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-28403\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-28403\" href=\"#collapse-4-28403\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I find the installation password?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-28403\" aria-labelledby=\"faq_4-28403\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-28 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-43\"><p>First, you will need to enter the customer area from the website \u201c<a href=\"https:\/\/www.ddxgroup.com\/en\/\">www.ddxgroup.com<\/a>\u201d.\nYou can enter your credentials and click on \u201cEnter\u201d to log in.\nNow go to the \u201cDownload\u201d section, where you will find the setup of the software and, right below, the installation passwords.<\/p>\n<\/div><div class=\"fusion-text fusion-text-44 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/donde-puedo-encontrar-la-contrasena-de-instalacion\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20806 software-en \"><span class=\"entry-title rich-snippet-hidden\">How do I import\/export the CNC\/zpak machine?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:55:27+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20806\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20806\" href=\"#collapse-4-20806\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I import\/export the CNC\/zpak machine?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20806\" aria-labelledby=\"faq_4-20806\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-29 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016130027\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 12\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-45 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-zaimportowac-wyeksportowac-maszyne-cnc-zpak\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20807 software-en \"><span class=\"entry-title rich-snippet-hidden\">How do I submit a ticket to DDX Support?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:55:27+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20807\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20807\" href=\"#collapse-4-20807\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I submit a ticket to DDX Support?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20807\" aria-labelledby=\"faq_4-20807\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-30 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016176699\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 13\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-46 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e5%a6%82%e4%bd%95%e5%90%91-ddx-%e6%94%af%e6%8c%81%e6%8f%90%e4%ba%a4%e5%b7%a5%e5%8d%95%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20809 software-en \"><span class=\"entry-title rich-snippet-hidden\">How do I change the language of the software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:58:08+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20809\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20809\" href=\"#collapse-4-20809\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I change the language of the software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20809\" aria-labelledby=\"faq_4-20809\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-31 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016955259\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 14\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-47 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/como-puedo-cambiar-el-idioma-del-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20808 software-en \"><span class=\"entry-title rich-snippet-hidden\">How do I get the old setup on a new pc?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:04:44+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20808\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20808\" href=\"#collapse-4-20808\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get the old setup on a new pc?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20808\" aria-labelledby=\"faq_4-20808\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-32 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016968377\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 15\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-48 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/how-do-i-get-the-old-setup-on-a-new-pc\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20811 software-en \"><span class=\"entry-title rich-snippet-hidden\">How do I downgrade software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:59:15+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20811\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20811\" href=\"#collapse-4-20811\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I downgrade software?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20811\" aria-labelledby=\"faq_4-20811\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-33 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1016987872\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 16\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-49 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/how-do-i-downgrade-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20813 software-en \"><span class=\"entry-title rich-snippet-hidden\">Why am I using a graphics card with lower performance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:59:15+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20813\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20813\" href=\"#collapse-4-20813\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why am I using a graphics card with lower performance?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20813\" aria-labelledby=\"faq_4-20813\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-34 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-50\"><div>The error occurs when in addition to the integrated one, there is also a dedicated video card. Here are the solutions: <\/div>\n<ul>\n<li><strong>NVIDIA:<\/strong> from its control panel enter the <em>3D settings<\/em> and select the highest performance video card by default;<\/li>\n<li><strong>AMD\/Radeon<\/strong>: from the <em>windows control panel<\/em> enter <em>power options -&gt; advanced properties of the current profile<\/em> -&gt; <em>Power options on the video card.<br><\/em><\/li>\n<\/ul>\n<div>It is also good to know about some special cases:<\/div>\n<ul>\n<li>On older <strong>AMD <\/strong>cards, the choice of the default is included in the drivers;<\/li>\n<li>if the selection for <strong>NVIDIA <\/strong>cards does not work from its control panel, you will be able to access it in<em> the Windows settings, <\/em>via <em>App properties.<br><\/em><\/li>\n<\/ul>\n<div><strong>AMD<\/strong> drivers, for most cards, are present in G<em>aming <\/em>and <em>Professional versions;<\/em> the <em>Professional <\/em>version is the most suitable for CADs. Regarding <strong>NVIDIA <\/strong>drivers, the standard version is the most suitable. <\/div>\n<div><\/div>\n<\/div><div class=\"fusion-text fusion-text-51 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e4%b8%ba%e4%bb%80%e4%b9%88%e6%88%91%e4%bd%bf%e7%94%a8%e7%9a%84%e6%98%be%e5%8d%a1%e6%80%a7%e8%83%bd%e8%be%83%e4%bd%8e%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20815 software-en \"><span class=\"entry-title rich-snippet-hidden\">Why does a random crash occur with the Quadro graphics card?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:00:30+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_4-20815\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20815\" href=\"#collapse-4-20815\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does a random crash occur with the Quadro graphics card?<\/div><\/a><\/h3><\/div><div id=\"collapse-4-20815\" aria-labelledby=\"faq_4-20815\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-35 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-52\"><div class=\"accordion accordion-border clearfix\" data-state=\"closed\">\n<div class=\"acc_content clearfix\">\n<div>\n<div>Automatic recognition of Quadro cards with the corresponding countermeasures has been introduced in DDX software.<br>For all previous versions that are not provided with this feature, you need to add the line <em>SetSceneParameter =20,1,21,1,28,1<\/em>. in the [<em>OpenGL<\/em>] section of the file .ini, when the software is closed.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-53 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/de\/faq-items\/warum-kommt-es-bei-der-quadro-grafikkarte-zu-einem-zufaelligen-absturz\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>DDX contact<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-5.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-5 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-5 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-5.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20836 ddx-contact-en \"><span class=\"entry-title rich-snippet-hidden\">I need to contact the support service (email)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:11:48+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20836\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20836\" href=\"#collapse-5-20836\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I need to contact the support service (email)<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20836\" aria-labelledby=\"faq_5-20836\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-36 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-54\"><p>Write an email to <a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a> with details of your request, the project you are working on, and machine configuration. <br>You can also send feedback directly from the software via the feedback process.<br>Alternatively, you can call <a href=\"tel:+39%20035%20620283\">+39 035 620283<\/a> by selecting the desired extension number. We are available from 8.30 to 12.30 and from 13.30 to 17.30, Italian time and calendar.<\/p>\n<\/div><div class=\"fusion-text fusion-text-55 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/i-need-to-contact-the-support-service-email\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20840 ddx-contact-en \"><span class=\"entry-title rich-snippet-hidden\">I need to contact the administration<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:50:17+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20840\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20840\" href=\"#collapse-5-20840\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I need to contact the administration<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20840\" aria-labelledby=\"faq_5-20840\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-37 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-56\"><p>Write an email to <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a> or call <a href=\"tel:+39%20035%20621093\">+39 035 621093<\/a>.<br>We are available from 8.30 to 12.30 and from 13.30 to 17.30, Italian time and calendar.<\/p>\n<\/div><div class=\"fusion-text fusion-text-57 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e9%9c%80%e8%a6%81%e8%81%94%e7%b3%bb%e7%ae%a1%e7%90%86%e9%83%a8%e9%97%a8\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20841 ddx-contact-en \"><span class=\"entry-title rich-snippet-hidden\">I need to contact sales<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:01:41+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20841\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20841\" href=\"#collapse-5-20841\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I need to contact sales<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20841\" aria-labelledby=\"faq_5-20841\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-38 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-58\"><p>Write an email to <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> or call <a href=\"tel:+39%20035%20621093\">+39 035 621093<\/a>. We are available from 8.30 to 12.30 and from 13.30 to 17.30, Italian time and calendar.<\/p>\n<\/div><div class=\"fusion-text fusion-text-59 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/i-need-to-contact-sales\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20829 ddx-contact-en \"><span class=\"entry-title rich-snippet-hidden\">I need to request software training<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T14:47:14+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20829\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20829\" href=\"#collapse-5-20829\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I need to request software training<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20829\" aria-labelledby=\"faq_5-20829\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-39 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-60\"><p>Write an email to &nbsp;<a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a>&nbsp;or send a request by filling out the \u201c<strong>Contact Us<\/strong>\u201d form on our website &nbsp;<a href=\"https:\/\/www.ddxgroup.com\/en\/\">https:\/\/www.ddxgroup.com\/<\/a>&nbsp;.<\/p>\n<\/div><div class=\"fusion-text fusion-text-61 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/necesito-solicitar-capacitacion-en-software\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20798 ddx-contact-en \"><span class=\"entry-title rich-snippet-hidden\">I have an old version of the software and would like to update it<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-10-16T15:03:42+02:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-20798\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-20798\" href=\"#collapse-5-20798\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have an old version of the software and would like to update it<\/div><\/a><\/h3><\/div><div id=\"collapse-5-20798\" aria-labelledby=\"faq_5-20798\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-40 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-62\"><p>Write an email to <a href=\"mailto:customercare@ddxgroup.com\">customercare@ddxgroup.com<\/a> indicating the version of the software you are using and your DDX license number, or send a request from the <a href=\"https:\/\/www.ddxgroup.com\/en\/\">www.ddxgroup.com<\/a> website using the <strong>Contact Us<\/strong> form.<\/p>\n<\/div><div class=\"fusion-text fusion-text-63 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e6%9c%89%e6%97%a7%e7%89%88%e6%9c%ac%e7%9a%84%e8%bd%af%e4%bb%b6%ef%bc%8c%e6%83%b3%e8%a6%81%e6%9b%b4%e6%96%b0%e5%ae%83\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-88262 ddx-contact-en \"><span class=\"entry-title rich-snippet-hidden\">Where can I find a DDX Reseller?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-10T14:16:57+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_5-88262\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-88262\" href=\"#collapse-5-88262\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I find a DDX Reseller?<\/div><\/a><\/h3><\/div><div id=\"collapse-5-88262\" aria-labelledby=\"faq_5-88262\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-41 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-64\"><p>Click the following link to view the <a href=\"https:\/\/www.ddxgroup.com\/en\/contacts\/\">Contact page<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-65 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/gdzie-moge-znalezc-dystrybutora-ddx\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:40px;--awb-padding-bottom:15px;--awb-padding-left:40px;--awb-padding-right-small:10px;--awb-padding-left-small:10px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#bababa;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>DEMO Version<\/b><\/h4><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-6 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-6 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box:before{ font-size: 24px;width: 24px;}.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian #accordian-6.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 42px;}.fusion-accordian  #accordian-6 .panel-title a{font-size:22px;text-transform:var(--awb-typography3-text-transform);line-height:var(--awb-typography3-line-height);letter-spacing:var(--awb-typography3-letter-spacing);font-family:var(--awb-typography3-font-family);font-weight:var(--awb-typography3-font-weight);font-style:var(--awb-typography3-font-style);}.fusion-accordian  #accordian-6 .panel-title a:not(:hover){}.fusion-accordian  #accordian-6 .toggle-content{font-size:20px;text-transform:var(--awb-typography4-text-transform);line-height:var(--awb-typography4-line-height);letter-spacing:var(--awb-typography4-letter-spacing);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-6 .panel-title a:hover,.fusion-accordian #accordian-6 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color5); }.fusion-faqs-wrapper .fusion-accordian #accordian-6 .panel-title a.active{ color: var(--awb-color5) !important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-6.fusion-toggle-icon-unboxed .fusion-panel .panel-title a.active .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-6\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20818 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">Where can I find the trial version of the software?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:28:22+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20818\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20818\" href=\"#collapse-6-20818\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I find the trial version of the software?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20818\" aria-labelledby=\"faq_6-20818\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-42 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1018321137\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 17\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-66 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/ou-puis-je-trouver-la-version-dessai-du-logiciel\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20820 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">Which information do you need for the trial registration?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:26:38+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20820\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20820\" href=\"#collapse-6-20820\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which information do you need for the trial registration?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20820\" aria-labelledby=\"faq_6-20820\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-43 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-67\"><p>To download the <strong>trial <\/strong>version, just fill out the relevant form, as per the example:<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"609\" height=\"784\" title=\"ddx-trial-request-form\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form.png\" alt class=\"img-responsive wp-image-86083\" srcset=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-200x257.png 200w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-400x515.png 400w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form-600x772.png 600w, https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2026\/01\/ddx-trial-request-form.png 609w\" sizes=\"(max-width: 850px) 100vw, 609px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-68 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/what-information-do-i-need-for-the-test\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20826 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">What are the differences between the trial version and the regular version?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:20+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20826\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20826\" href=\"#collapse-6-20826\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the differences between the trial version and the regular version?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20826\" aria-labelledby=\"faq_6-20826\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-44 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-69\"><ol>\n<li>The trial version has a duration of 30 days from the moment of activation, the official version is unlimited;<\/li>\n<li>the trial version does not allow you to save the project you are working on, you can instead use all the CAD and CAM functions as in the official version;<\/li>\n<li>the trial version does not allow the export of the .iso file for transmission to the machine;<\/li>\n<li>The machine supplied with the trial version is a generic demo machine, in the official version the post-processor of the machining center combined with the license is provided. \n<\/div><div class=\"fusion-text fusion-text-70\"><\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-71 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e8%af%95%e7%94%a8%e7%89%88%e5%92%8c%e6%99%ae%e9%80%9a%e7%89%88%e6%9c%89%e4%bb%80%e4%b9%88%e5%8c%ba%e5%88%ab%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20830 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">How long can I use the trial version?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:20+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20830\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20830\" href=\"#collapse-6-20830\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long can I use the trial version?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20830\" aria-labelledby=\"faq_6-20830\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-45 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-72\"><p>The trial version will be active for 30 days from its installation, after 30 days the software will no longer start. <\/p>\n<\/div><div class=\"fusion-text fusion-text-73 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/jak-dlugo-moge-korzystac-z-wersji-probnej\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-85934 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">How can I install and activate the software trial version?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:39:00+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-85934\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-85934\" href=\"#collapse-6-85934\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I install and activate the software trial version?<\/div><\/a><\/h3><\/div><div id=\"collapse-6-85934\" aria-labelledby=\"faq_6-85934\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-46 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-vimeo\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-vimeo videoid=\"1018337837\" class=\"landscape\" params=\"autoplay=1autoplay=0&amp;autopause=0\" title=\"Vimeo video player 18\" data-button-label=\"Play Video\"  width=\"600\" height=\"360\"><\/lite-vimeo><\/div><\/div><div class=\"fusion-text fusion-text-74 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/zh-hans\/faq-items\/%e6%88%91%e8%af%a5%e5%a6%82%e4%bd%95%e5%ae%89%e8%a3%85%e5%b9%b6%e6%bf%80%e6%b4%bb%e8%af%a5%e8%bd%af%e4%bb%b6%e7%9a%84%e8%af%95%e7%94%a8%e7%89%88%ef%bc%9f\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-86051 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">I requested the demo version, but I have never received the email<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:39:04+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-86051\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-86051\" href=\"#collapse-6-86051\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I requested the demo version, but I have never received the email<\/div><\/a><\/h3><\/div><div id=\"collapse-6-86051\" aria-labelledby=\"faq_6-86051\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-47 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-75\"><p>If you have not received the email, please, try the following:<\/p>\n<ul>\n<li>Check that the email address that you signed up with is correct. If not, please try to fill in again the form to download a new trial; <\/li>\n<li>If you have several email accounts, make sure that you are logged into the one you used during the registration process;<\/li>\n<li>Check your spam folder to see if the email has been delivered there;<\/li>\n<li>Check the email rejection settings of your email service to see if emails from &#8220;notify@ddxgroup.com&#8221; are being rejected.<\/li>\n<li>For security reasons you have three download attempts. Please check if you have attempted to download the trial version three or more times. <\/li>\n<li>It can sometimes take time for the email to come through? Yes, up to 24 hours. Please be patient.  <\/li>\n<\/ul>\n<p>If nothing above has helped with your case, please contact us at <a href=\"mailto:info@ddxgroup.com\">info@ddxgroup.com<\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-76 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/en\/faq-items\/i-requested-the-demo-version-but-i-have-never-received-the-email\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-20822 demo-version-en \"><span class=\"entry-title rich-snippet-hidden\">I downloaded the software but it doesn&#8217;t run<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.ddxgroup.com\/en\/author\/ddx_editor\/\" title=\"Posts by ddx_editor\" rel=\"author\">ddx_editor<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-26T15:43:37+01:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_6-20822\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-20822\" href=\"#collapse-6-20822\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I downloaded the software but it doesn&#8217;t run<\/div><\/a><\/h3><\/div><div id=\"collapse-6-20822\" aria-labelledby=\"faq_6-20822\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-48 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-77\"><p>The activation of the trial version <strong>requires an internet connection<\/strong> that allows communication between our software and our website. For any other issue, please take a look at the FAQ regarding the installation of standard versions of the software. <\/p>\n<\/div><div class=\"fusion-text fusion-text-78 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/pl\/faq-items\/pobralem-oprogramowanie-ale-nie-dziala\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17318","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | DDX Software Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ddxgroup.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | DDX Software Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ddxgroup.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"DDX Software Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-20T12:41:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/05\/login-background.avif\" \/>\n\t<meta property=\"og:image:width\" content=\"2120\" \/>\n\t<meta property=\"og:image:height\" content=\"1192\" \/>\n\t<meta property=\"og:image:type\" 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