The on-line and telephonic assistance guarantees a rapid and precise support to the customer. Clicking on the e-assistance button, the software generates automatically an e-mail and attaches all the files that allow to our staff to be updated them on the customer's situation and solve the problems.
The advantages are:
- it's not necessary to know the e-mail software: the mail is automatically generated and the customer has just to click on "Send".
- the assistance service is very fast.
- working in this way reduces costs and waste of time. It's always possible to call our staff using telephone or VOIP line (without costs).